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Render · 1 month ago

Billing Support Specialist

United States

Full-time

Remote

Entry, Mid Level

$83K/yr - $104K/yr

2+ years exp

Render is building a modern cloud platform for developers creating AI-native applications. The Billing Support Specialist will handle customer billing inquiries, manage payment disputes, and streamline billing operations while collaborating with finance and support teams.

Cloud InfrastructureInternetSoftware

Responsibilities

Handle Support Billing tickets

Handle payment disputes/chargebacks

Handle Subscription operations - Enterprise customers, Custom Contracts etc

Streamline and improve: Identify gaps in workflows and help automate or optimize where possible

Collaborate closely with Finance, Product and the wider Support Engineering teams to identify customer friction

Qualification

Billing operationsPayment toolsCustomer supportAnalytical thinkingProcess improvementCommunication skillsDetail-oriented

Required

Working location in the continental United States (EST)

2-4 years experience in billing, at a SaaS/PaS is a bonus

Strong demonstrated writing skills in English

History of working with payment tools like Orb, Metronome and Stripe

Happy interacting directly with our customers

Preferred

Previous history of working in Support/Finance or billing operations at another SaaS/Pass

Great communicator, with customers as well as internal teams

A strong desire to improve processes and drive efficiency

Detail-oriented mindset with a strong sense of ownership and accountability in mission-critical systems

Benefits

4 weeks of paid vacation, available from day one.

14 weeks of fully paid parental leave for all parents to bond with a newly born, adopted, or fostered child. We will also work with you to create a supportive plan of return.

Long-term disability, life insurance, and 401K plans.

100% employer-paid medical coverage and 99% employer-paid dental and vision coverage for you and a dependent. FSAs and HSAs are available as well.

Monthly lifestyle stipend for wellness, mental health and therapy, hobbies, etc.

Monthly cell phone and internet subsidy.

Commuter benefits for Renders in the Bay Area, and home office stipends for remote Renders.

Continuous learning benefits & related support.