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North Range Behavioral Health · 1 month ago

Program Director - Crisis Stabilization Services

Greeley, CO

Full-time

Hybrid

Lead/Staff, Director/Executive

$76K/yr - $114K/yr

2+ years exp

North Range Behavioral Health is a leader in behavioral health services across Weld County, dedicated to providing comprehensive, person-centered care. The Program Director for Crisis Stabilization Services will lead a multidisciplinary team, overseeing program design and ensuring quality care for individuals experiencing acute mental health needs.

Addiction TreatmentHealth CareMental HealthRehabilitationSocial Impact

Responsibilities

Establish, operationalize, and achieve overall program goals and strategies with multidisciplinary team support, including modification of existing program services or creation of new program services to maintain or enhance program standing and to effectively meet the needs of clients and the community

Oversee the development of comprehensive program policies, procedures, guidelines, and standards that promote productive liaison relationships with referral sources and managed healthcare systems in the referral, admission, treatment, utilization, and discharge processes; communicate and support agency program objectives, policies, and policy changes. Enforce policies and procedures related to employment law, program guidelines, regulatory compliance, and safety

Analyze data and utilize/prepare a variety of reports to assist with evaluating services, capacity, and in response to start inquiries or regulations; evaluate and verify accuracy of relevant reporting data. Use data on an ongoing basis in planning, implementation, and review of team members a process

Uphold and ensure quality program performance, including revenue goals and procedures, documentation standards, penetration, compliance, fidelity measures, and other program variables

Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problems in a proactive and timely manner

Effectively liaise and collaborate with colleagues in respect to clinical planning, service delivery, and cross-division issues to ensure the effectiveness and efficiency of program(s). Keep executive management information on administrative and legislative issues or changes in the program area

Model agency core competencies (Customer First, Compassion, Collaboration) and assure development and support of team values with staff

Manage the fiscal component of the program by monitoring financial activities, preparing justification for fiscal impacts, and providing input to the substantial annual program budget and planning process; support and apply cost control measures and practices supporting revenue goals

Actively participate in and/or oversee utilization management activities such as clinical case appeals, discharge planning, and disease management

Maintain proper staffing patterns to ensure appropriate client/provider ratios and program coverage while staying within the budgeted program hours; ensure that the program is staffed at the appropriate levels with individuals whose skills, abilities, and accreditations are suited to their job responsibilities

Screen, interview, and hire qualified candidates; use an applicant tracking system to document and community care appropriately and timely throughout the screening and selection process

Ensure appropriate training for program staff regarding accurate coding, fiscal responsibilities, and documentation for services rendered; serve as a resource person to program staff; provide technical assistance, training, and coaching in clinical and administrative areas as needed to support staff development

Assure environment is conducive to employees being able to work without harassment, discrimination, or retaliation; report alleged incidents to the next level of manager and/or Chief Human Resources Officer or the Human Resources Director

Convene regular staff and employee supervision meetings; provide consistent leadership by assuring face-to-face time with all team members. Attend various agency meetings, as assigned, and actively participate in committees, work groups, and special projects

Provide a significant level of community engagement in carrying out the mission of the organization to promote agency services and programs; identify and actively participate in networking opportunities as a professional spokesperson for the organization and program(s) in appropriate and relevant forums or groups; prepare and deliver verbal presentations and conduct facility and program tours

Maintain and improve close and cooperative relationships with internal teams and external agencies, interest groups, referral sources, and other community groups to explain program(s), mediate differences, and see modifications

May provide crisis and routine clinical services for clients; may be called upon to provide shift coverage, assessments, or to prepare clinical reports and documents, initiate involuntary hold and treat processes as needed and within the scope of practice/credentials

Qualification

Master's degree in psychologyColorado Clinical licensureCrisis program managementClinical supervision experienceBehavioral health interventionCompassionCustomer FirstCollaboration

Required

A Master's degree in psychology, social work, or other behavioral health discipline from an accredited college or university is REQUIRED

Colorado Clinical licensure in the appropriate discipline (LPC, LCSW, LMFT) is REQUIRED

2 years of relevant progressively responsible experience in the behavioral health field, providing, developing, implementing, and/or administering programs(s) in a crisis setting is REQUIRED