Snyk · 6 days ago
Senior Manager, Technical Support
Boston, MA
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expSnyk is the leader in secure AI software development, helping millions of developers develop fast and stay secure as AI transforms how software is built. As a Senior Manager, Technical Support, you will guide the technical direction and leadership initiatives within your team, contributing to enhancements across Snyk's product landscape while fostering a collaborative and mentorship-driven environment.
Cyber SecuritySecuritySoftware
Responsibilities
Provide overarching technical leadership, guiding the team toward becoming a recognized technical authority
Drive significant transformation in the domain you are leading, aligning it with business priorities
Manage and oversee large-scale production systems, utilizing them to shape product strategies and foster team growth
Drive initiatives to elevate product quality, taking a proactive role in improving various aspects of Snyk’s offerings through enhanced test coverage, defect reduction, and usability strategies
Foster close collaboration with customer-facing technical staff and Sales leadership to understand customer needs and align technical architecture
Lead by example with active coding engagement, demonstrating commitment to technical excellence
Mentor and support the team in raising Snyk product quality and coach team members to reach their goals, in alignment with the needs of the business
Qualification
Required
8+ years of relevant experience
Expert knowledge of the group tech stack and the ability to facilitate the adoption of industry best practices around technology
Strong experience in system design and improvement, contributing to the company's 3-year platform strategy
Ability to successfully deliver complex projects that span teams, or are highly complicated or ambiguous in nature
Proven ability to identify risk and customer impact, and offer potential mitigations or paths to address problems
A recognized track record as a seasoned coach with the ability to develop great engineers
Preferred
Have experience reviewing and improving divisional testing strategies
Actively stay current with new technological trends and stimulate knowledge sharing of the stack across the company and the industry
Are comfortable in determining which items need escalation or broader discussion as part of a program
Communicate carefully and respectfully, actively seeking and providing feedback while demonstrating situational awareness
Love solving complex problems with a collaborative team
Benefits
Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development
Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers
Health benefits, employee assistance plans, and annual wellness allowance
Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances
Company
Snyk
Snyk is a cloud native application security provider that enables millions of developers to build software securely.
1001-5000 employees
H1B Sponsorship
Snyk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2022 (1)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$1.19BKey Investors
ServiceNowQatar Investment AuthorityAddition
2023-01-24Corporate Round· $25M
2022-12-12Series G· $196.5M
2021-12-21Secondary Market
Leadership Team
Peter McKay
CEO
Assaf Hefetz
Co-founder & CTO
Recent News
Accel.
2026-01-06
Canaan Partners
2025-12-26
PR Newswire
2025-11-24
Company data provided by crunchbase