NeuraFlash · 1 month ago
Solution Engineer, Amazon Connect
United States
Full-time
Remote
Entry, Mid Level
2+ years expNeuraFlash, part of Accenture, is a leader in AI and Salesforce innovation, crafting intelligent solutions to revolutionize workflows and elevate customer experiences. The Solution Engineer will be involved in the pre-sales process for technology projects primarily with Amazon Connect, demonstrating products, gathering requirements, and creating proposals to drive innovation and customer satisfaction.
Artificial Intelligence (AI)Big Data
Responsibilities
Demonstrate Amazon, Salesforce, and NeuraFlash, part of Accenture products/assets to customers
Lead discovery sessions, presentations, and workshops with prospects and customers
Gather requirements for large-scale Amazon Connect and transformation projects
Create compelling demos and deliver to customers and prospects, showcasing the power of the Amazon and Salesforce platform and the value of NeuraFlash, part of Accenture as a Consulting Partner
Create and modify Proposals SOW’s and create responses to RFP’s working alongside the NeuraFlash, part of Accenture delivery team
Help maintain and update lead management, pipeline & forecasting in Salesforce
Be liaison between the sales and the technical team to improve efficiency in customer sales responses and product improvements
Learn about Salesforce, Einstein, and our AI products and provide recommendations to customers and internal teams on leveraging Salesforce and AI to meet specific business needs
Collaborate closely with delivery on project scope & estimates and execute our pre-sales process to the highest degree
Provide customer feedback and solutions to product management to continue to advance our portfolio of AppExchange products
Continuously ensure the highest possible level of customer experience
Drive innovation in the areas of Amazon and Salesforce capabilities and AI in full partnership with NeuraFlash, part of Accenture’s Amazon Connect and AI teams
Qualification
Required
2 - 3 years experience selling CRM solutions/services - preferably within Amazon Connect
2 - 3 years in customer facing role, preference for Pre-Sales/Solution Engineering experience
B.S. in Computer Science, Mathematics, Engineering, or similar technical degree or equivalent experience
Preferred
2 - 3 years in a consulting role
Expert understanding of contact center telephony solutions
Solid understanding of the Salesforce Service cloud platform & architecture
A keen interest in learning rapidly in the AI Space
Strong customer facing skills
Attention towards detail with great communication skills
Team player
Passion to succeed and drive the company forward
Benefits
Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash, part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.
Company
NeuraFlash
NeuraFlash is a certified Salesforce Partner and a leading expert in AI, with decades of experience.
501-1000 employees
H1B Sponsorship
NeuraFlash has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (9)
2023 (9)
2022 (8)
2021 (13)
2020 (7)
Funding
Current Stage
Late StageTotal Funding
unknown2025-08-27Acquired
Leadership Team
Brett Chisholm
CEO & Co-Founder
Thomas Hebner
Senior Vice President - Agentforce
Recent News
2025-12-30
2025-12-04
2025-09-02
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