Mobile Auto Solutions · 4 days ago
ADAS Customer Support Technician
Elmhurst, IL
Full-time
Onsite
Entry Level
$24.50/hr - $30/hr
1+ years expMobile Auto Solutions is seeking an ADAS Customer Support Technician who will serve as a key point of contact for remote vehicle scanning and calibration services. This role involves direct customer interaction to ensure vehicle safety and satisfaction through technical support and collaboration with team members.
AutomotiveIndustrialTraining
Responsibilities
Perform remote vehicle scanning, programming, and calibrations for the collision shop via telephone and online chat. Document the work performed and generate the related invoice
Collaborate with our ADAS Customer Support Techs and Team Leads about best practices, training opportunities, and career growth
Access the OEM software tools and service information to ensure all procedures are followed and calibrations are completed successfully
Other duties as assigned
Qualification
Required
High School diploma or GED required
1 to 3 years working in a technical field or technical call center environment required
Strong PC skills including proficiency in Microsoft or Google environments
Superior customer service skills required
Ability to read and learn OEM service information and procedures
Strong problem-solving capabilities required
Ability to communicate effectively both verbally and in writing with customers required
Ability to multi-task required
Must be able to hear on a telephone and at times with others speaking
Preferred
Automotive experience or Automotive education experience preferred
Benefits
Annual Paid Time Off (PTO) plans
2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
6 paid holidays annually
Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
401(k) Retirement Plan with company match
Employer Paid Short-Term Disability & Life Insurance
Additional Voluntary Life Insurance
Continuing Education Opportunities
Free Prescription or Non-Prescription Safety Glasses annually
Annual Voluntary Uniform Stipend
Company
Mobile Auto Solutions
Mobile Auto Solutions specializes in calibration, automotive module programming, electrical diagnostics, refrigerant, and harness repair.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase