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Alera Group, Inc. · 15 hours ago

Senior Account Coordinator

Baltimore, MD

Full-time

Hybrid

Mid, Senior Level

$60K/yr - $75K/yr

1+ years exp

Alera Group is looking for a Senior Account Coordinator to join their team. The role involves responding to client inquiries, collaborating with Account Managers, and assisting with open enrollment preparation while ensuring high-quality customer service.

Employee BenefitsFinancial ServicesInsuranceRisk Management

Responsibilities

Actively and regularly respond to client, carrier, and staff inquiries while being customer service focused and timely; work effectively and collaboratively with internal team members to handle requests in a professional manner

Collaborate closely with Account Managers; generate and share reports and other relevant information weekly or daily

Assist with open enrollment preparation and follow-up, provide backup to the receptionist, and provide support to other Account Coordinators

Qualification

Customer serviceLifeHealth licenseHealthcare industry experienceInterpersonal skillsWritten communicationVerbal communication

Required

1+ years of experience in an office/administrative environment required with previous work in the healthcare industry required

Great interpersonal skills with strong written and verbal communication skills

Preferred

Life and Health license, preferred or willing to get within 3 months of employment

Experience providing high-quality customer service including enrollment/termination issues, claims, benefits administration, and billing issues highly preferred

Benefits

Medical

Dental

Life and disability insurance

401k

Generous paid time off

Much more

Company

Alera Group, Inc.

Alera Group is a growing leader, reimagining the complex risk management, insurance and financial services delivery experience through intentional collaboration connecting clients to holistic solutions that protect and grow all they value most.

Founded in 2017

Deerfield, Illinois, USA

1001-5000 employees