Platform Accounting Group · 1 week ago
Technical Support Specialist (Level 1)
Holladay, UT
Full-time
Onsite
New Grad, Entry Level
$24/hr - $26/hrPlatform Accounting Group is a rapidly growing professional services firm providing various services including IT consulting. They are seeking a Technical Support Specialist to provide technical support for employees, install and configure applications, troubleshoot issues, and maintain documentation.
AccountingAdviceConsultingFinancial Services
Responsibilities
Perform basic problem solving and help on various software and hardware systems for employees at various offices
Perform routine technical assistance for common issues
Ensure proper asset management and record keeping of issues
Maintain and update documentation, such as, but not limited to, project documents, user guides and training, general reporting, standard operating procedures, and knowledge base articles
Assist the IT Manager with the implementation of technology projects
Assist with the installation, configuration and maintenance of computers, workstations and/or other related equipment and devices
Perform miscellaneous job-related duties as assigned
Qualification
Required
Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications
Microsoft Outlook, Excel and Word experience
Knowledge of current technological developments/trends in area of focus
Records maintenance skills
Ability to effectively communicate with employees to resolve technological issues
Strong interpersonal and communication skills and the ability to work effectively with a wide range of employees in a diverse community
Experienced in resolving issues with remote employees
Works independently and require little to no oversight
Ability to determine computer problems and to coordinate hardware and software delivery
Ability to analyze and resolve basic computer problems
Experienced in providing remote technical support
A+ Certification or equivalent
This position requires you to be onsite
Preferred
Network+ Certification highly desired
Microsoft 365 Certified: Endpoint Administrator Associate highly desired
Benefits
401(k) and medical benefits
Firm sponsored continuing education
Company
Platform Accounting Group
Platform Accounting Group specializes in accounting, mergers, acquisitions, tax advisory, and business consulting services.
Founded in 2015
1001-5000 employees
H1B Sponsorship
Platform Accounting Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (2)
Funding
Current Stage
Late StageTotal Funding
$85MKey Investors
The Cynosure Group
2024-02-06Private Equity· $85M
Leadership Team
Reyes Florez
Founder & CEO
Recent News
Accounting Today
2024-05-05
Business Wire
2024-05-05
Company data provided by crunchbase