Credit One Bank · 2 weeks ago
Workforce Analyst II - S2
Las Vegas, NV
Full-time
Onsite
Entry Level
1+ years expCredit One Bank is a data-driven financial services company based in Las Vegas, offering a spectrum of credit card products. The Workforce Analyst II position supports the Customer Service leadership team by providing insight and analysis of 3rd party agency call handling effectiveness, identifying trends, and recommending solutions to improve operational effectiveness.
AnalyticsCredit CardsFinancial ServicesPayments
Responsibilities
Analysis and creation of reports to identify trends and provide direction to internal and external units for appropriate enhancements to improve servicing
Real time management of department goals including: Global ASA, Staffing Compliance and Forced Disconnects
Regularly complete, review and obtain approval for work orders, vendor access forms and roster changes
Effectively document ad-hoc changes to volume allocation including but not limited to Impact Logs, CMS reporting, DR / BCP, and Forecast Allocation
Participate in projects or process improvement initiatives that achieve and support the company’s strategic initiatives
Attend and facilitate staffing and business review meetings as required
Act as a point of contact for the customer service team on IT / network team conference calls as required
Must exemplify professional and ethical behavior
Miscellaneous tasks as assigned
Qualification
Required
Knowledge/proven experience driving call center metrics such as ASA, Service Level, and Abandon Rates through real-time workforce management
Demonstrated verbal and written communication skills
Demonstrated organizational skills
Must have PC skills and the ability to utilize software such as, Microsoft Word, Windows, Excel, PowerPoint, etc
Preferred
1 year of workforce management experience (e.g., RTA, Scheduler) for an inbound call center operation
Experience with the CMS interface
Experience using WFM/Forecasting/Scheduling Software
VBA or SQL a plus
Company
Credit One Bank
Credit One Bank is a financial services company that offers credit cards, credit score tracking, and fraud protection services.
1001-5000 employees
H1B Sponsorship
Credit One Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (97)
2024 (79)
2023 (65)
2022 (80)
2021 (32)
2020 (31)
Funding
Current Stage
Late StageLeadership Team
Jim Holborow
Assistant Vice President, Marketing Communications
Recent News
Morningstar.com
2025-12-29
2025-11-04
Company data provided by crunchbase