Apply on Employer Site

ALIZENT · 2 weeks ago

Product Expert Bulk Supply Chain

Independence, OH

Full-time

Onsite

Mid Level

ALIZENT is a world leader in gases, technologies and services for Industry and Health, with a focus on improving performance through innovative Industrial IT solutions. The Product Expert Bulk Supply Chain will interface with business and technical stakeholders to gather requirements, contribute to product development, and ensure the successful deployment and maintenance of the ALTO product, which manages the optimization of the Bulk supply chain.

Information Technology

Responsibilities

Contribution to the product development

Responsible for interfacing with the customer for requirement gathering and product evolutions

Gather requirements, configuration of the product according to customer needs and identify gaps not covered by the product

Requirement qualification with all stakeholders (product team & client)

Production of statements of work and functional documentation on product evolutions

Contribution to the redaction of technical specifications (story board and functional specification) and interface with the development team to define technical solutions

Promote value creation initiatives & c-imp actions around the product

Deployment and maintenance

Release management

Follow up of the execution of development tasks with the developers

Internal testing and coordination with the testing team

Coordinate the user acceptance tests realization with customers. Receive feedback from users and transform it into new requirements if applicable. Give UAT feedback to development teams

Adaptive maintenance (management of product upgrades/patches)

L3 Support

Assist users with level 3 support on the solution by analyzing and resolving incidents (knowledge transfer, action plans, etc). Interface with the development team to deliver fixes

Help L2 team to acquire technology domain skills needed to deliver services through training and knowledge transfer

Qualification

IT products developmentSupply Chain optimizationCloud technologySQL languageProduct ManagementIndustrial OperationsFinancial AspectsAnalytical skillsPlanning skillsNetworking skillsChange managementFluent in EnglishProblem solvingDecision-making skillsOrganizational skillsCommunicationLeadership qualities