Cedars-Sinai · 2 months ago
Financial Care Specialist I (Customer Service)
6500 Wilshire Blvd, Los Angeles, CA, 90048, US
Full-time
Onsite
New Grad, Entry Level
$25.06/hr - $38.84/hrCedars-Sinai is a renowned medical organization recognized for its excellence in patient care. The Financial Care Specialist I will provide patient relations support to the Patient Financial Services team, addressing customer inquiries and ensuring timely resolution of accounts.
CommunitiesHealth CareMedicalNon Profit
Responsibilities
Provides patient relations support to Patient Financial Services, performing duties which include identifying, analyzing, resolving and responding to customer inquiries, concerns and issues, and following up on accounts to ensure payment and resolution
Applies detailed knowledge of and follows all hospital and department policies, procedures (e.g., PHI, PFS employee handbook)
Demonstrates detailed knowledge of Cedars-Sinai’s core patient accounting systems and/or department specific systems and uses them effectively and efficiently
Effectively monitors assigned work queues and workload, ensuring resolve of accounts in a timely and accurate manner
Takes initiative on issues and/or problems by advancing them to the supervisor
Adheres to documentation standards of the department
Accurately uses activity codes. Notes are clear and concise. Correctly enters data in fields. Maintains acceptable levels of speed and accuracy
Completes all necessary research and account follow-up activities to resolve inquiries and/or customer complaints
Ensures that the resolution completed meets the patient’s needs
Responds to patient, insurance company and other authorized third-party inquiries, including return of calls and research needed to bring account to final resolution
Negotiates and documents payment plans within established policies
Achieves timely and accurate account collection for hospital and professional services
Responsible for initiating collection calls to patients and insurance companies to collect on unresolved accounts
Maintains A/R per department protocol
Reviews accounts on continuing basis and refers uncollectible accounts to collection agency or attorney on a timely basis
Ensures account is routed to appropriate work queue for approval
Responds timely, effectively, and appropriately to deliverables
Shares knowledge, time, and expertise to assist other members of the team
Ensures practices and procedures are inclusive of interpersonal and cultural diversity
Identifies and responds appropriately to both internal and external customer needs using available resources
Qualification
Required
Advanced knowledge in specialized functions and a full understanding of the revenue cycle
Strong customer service skills
Ability to deescalate issues quickly
Strong analytic and prioritization skills
Ability to understand, interpret and explain payor contracts and CSMC billing and collections policy and practices
Demonstrated knowledge of Cedars-Sinai's core patient accounting systems and/or department specific systems
Ability to effectively monitor assigned work queues and workload
Initiative on issues and/or problems by advancing them to the supervisor
Adherence to documentation standards of the department
Ability to accurately use activity codes and maintain clear and concise notes
Ability to complete all necessary research and account follow-up activities
Ability to respond to patient, insurance company and other authorized third-party inquiries
Ability to negotiate and document payment plans within established policies
Ability to achieve timely and accurate account collection for hospital and professional services
Ability to initiate collection calls to patients and insurance companies
Ability to maintain A/R per department protocol
Ability to review accounts on a continuing basis and refer uncollectible accounts to collection agency or attorney
Ability to ensure account is routed to appropriate work queue for approval
Ability to respond timely, effectively, and appropriately to deliverables
Willingness to share knowledge, time, and expertise to assist other members of the team
Ability to ensure practices and procedures are inclusive of interpersonal and cultural diversity
Ability to identify and respond appropriately to both internal and external customer needs
Benefits
Healthcare
Generous time-off policy
Competitive compensation
Company
Cedars-Sinai
Since its beginning in 1902, Cedars-Sinai has evolved to meet the healthcare needs of one of the most diverse regions in the nation, continually setting new standards for quality and innovation in patient care, research, teaching and community service.
Founded in 1902
10001+ employees
H1B Sponsorship
Cedars-Sinai has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (105)
2024 (91)
2023 (81)
2022 (92)
2021 (92)
2020 (65)
Funding
Current Stage
Late StageTotal Funding
$63.31MKey Investors
American Academy of Orthopaedic SurgeonsCalifornia HealthCare FoundationNational Heart, Lung and Blood Institute
2023-12-01Grant· $0.01M
2023-05-25Grant· $28M
2022-06-16Grant· $7M
Leadership Team
Thomas Priselac
President/CEO
David Wrigley
Executive Vice President Finance, CFO and Treasurer
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