VinFast US · 1 month ago
IT Support Manager
Irvine, CA
Full-time
Onsite
Senior Level
5+ years expVinFast is a driving force in the global smart electric vehicle revolution. The IT Support Manager will support the Chief Information Officer by managing the help desk team, providing IT support, and ensuring customer service standards are met across various locations.
Automotive
Responsibilities
Design, maintain, and support IT systems at all Vinfast US locations (office and storefronts)
Provide IT support for large numbers of remote employees throughout US
Seek 3rd Party IT Support Vendors for remote locations
Manage IT Budget
Recruit, train and support help desk representatives and technicians
Manage the help desk team and evaluate performance
Establish best practices through the entire technical support process and set customer service standards
Ensure customer service is timely and accurate
Contribute to improving customer support by actively responding to queries and handling complaints
Follow up with customers to identify areas of improvement
Develop daily, weekly, and monthly reports on help desk team’s productivity
Coordinating and managing all relevant stakeholders, including the support desk team, customers, and other teams that are involved in service desk operations
Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved
Provide customer feedback to the appropriate internal teams like product developers
Create project plans to support longer-term projects
Work with the Vietnam IT team to understand and roll out Global IT initiatives
Look for ways to improve the existing process
Provide hands-on support with Windows, Laptops, iOS, Network, and other IT hardware/software
Qualification
Required
Bachelor's degree or equivalent experience in a related field
Minimum 5+ years of experience in IT Support
Strong communication skills, including the ability to be influential and persuasive with stakeholders
Ability to effectively manage, develop, and train the service desk team
Ability to travel in the future to conduct review or setup of IT systems in various locations in US
Must be able to lift 30-50lbs if required
Ability to work with teams in various time zones
Preferred
Experience in a start-up environment is a plus
Salesforce, SAP, Cloud-based (Google, AWS, MS Azure) experience is a plus
Enterprise IT Support experience is a plus
Vietnamese as a secondary language is a plus
Working knowledge of creating project plans in either Excel or MS Project
Company
VinFast US
Welcome to VinFast - Steering Toward a Smart, Sustainable Future Since its inception in 2017, VinFast has emerged not just as an automaker but as a visionary in the realm of intelligent mobility.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Giang Bui (Cindy)
Executive Assistant To Chief Executive Officer
Nguyen Huynh
Chief Information Officer
Company data provided by crunchbase