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Capital One · 1 month ago

Senior Manager, Business Onboarding - Hybrid - Plano, TX

Plano, TX

Full-time

Hybrid

Senior Level

$155K/yr - $177K/yr

7+ years exp

Capital One is committed to fueling the entrepreneurial spirit of America's business owners and is seeking a Senior Manager to oversee and scale the Onboarding team. This role is critical for accelerating the growth of newly acquired customers and involves developing strategies for onboarding and managing a team to achieve business goals.

BankingCredit CardsFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Work closely with the Head of Centralized Sales to build and govern the onboarding strategy for accelerating purchase volume and product adoption across all business clients

Partner with Field Strategy and Tech to design and build robust monitoring and reporting capabilities for the Onboarding team

Translate high priority business goals into executable management directives, setting Key Performance Indicators (KPIs)

Drive process standardization by refining and governing the workflow management process (facilitated by Groove or another process tool)

Lead, mentor, and coach the Onboarding Associates to elevating talent performance through the lens of Capital One competencies

Build an “in office” culture of working hard to deliver outsized performance, while celebrating successes along the way

Oversee and optimize the talent lifecycle by partnering with Onboarding Leaders and HR to ensure effective hiring, onboarding, and career pathing

Qualification

Sales experiencePayments industry knowledgeTeam managementFinancial process improvementAnalytical skillsCoachingCross-functional influenceStrategic analysis