Tesla · 1 month ago
Desktop Support Technician, IT Operations
Palo Alto, CA
Full-time
Hybrid
Mid Level
$24/hr - $52.80/hr
4+ years expTesla is currently seeking a highly technical Desktop Support Technician to join their IT Operations team in Palo Alto, CA. The role involves providing onsite and remote support for computers and mobile devices, troubleshooting hardware and software issues, and assisting with day-to-day IT operations.
AutomotiveElectric VehicleEnergyManufacturingRenewable EnergyTransportation
Responsibilities
Provide onsite and remote support for computers and mobile devices in a fast-paced engineering environment
Troubleshoot hardware and software issues on Windows, Linux and MacOS
Provide software support for general use and engineering applications such as Git Hub, Kubernetes, Dockers, Autodesk products, Adobe Suite, O365, 3DX, Catia, and more
Utilize device management systems including Ansible, Puppet, SCCM, Active Directory, Azure, JAMF and Intune to troubleshoot issues
Troubleshoot basic network issues on local endpoints including DNS, DHCP and VPN issues
Create, edit, and improve technical articles and other procedures for systems at Tesla
Collaborate with other IT teams like Asset Management, O365, Information Security, Desktop Engineering and Network Operations to escalate and resolve enterprise level issues
Manage day to day tickets and resolve issues within SLA’s as defined by IT Operations policy
Take ownership of special projects, involve relevant teams, and ensure completion in a timely manner
Qualification
Required
Minimum of 4 years desktop support experience including Windows, Mac and or Linux (ubuntu)
Strong written and verbal communication skills, ability to communicate technical information in an easy to understand and professional manner
Excellent customer service skills, strong attention to details with excellent follow up
Preferred
Linux server experience preferred
Experience troubleshooting engineering applications preferred
Experience providing IT support in an enterprise environment utilizing Active Directory, Azure and Exchange
Benefits
Medical plans > plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program
Company
Tesla
Tesla is an electric vehicle and clean energy company that provides electric cars, solar, and renewable energy solutions.
10001+ employees
H1B Sponsorship
Tesla has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2796)
2024 (2113)
2023 (1304)
2022 (1227)
2021 (1102)
2020 (723)
Funding
Current Stage
Public CompanyTotal Funding
$20.12BKey Investors
Societe GeneraleEuropean UnionPennDOT
2024-10-05Post Ipo Debt· $783M
2023-09-13Grant· $159.6M
2023-08-15Grant· $0.23M
Leadership Team
Vaibhav Taneja
Chief Financial Officer
Tom Zhu
SVP of Automotive
Recent News
2026-01-12
2026-01-12
2026-01-12
Company data provided by crunchbase