HP · 1 month ago
Field Technical Support
Wisconsin, United States
Full-time
Onsite
Mid, Senior Level
$24/hr - $34/hr
4+ years expHP is a mid-size company specializing in innovative printing press technology. The Field Technical Support role is responsible for leading on-site technical support for end users and authorized service providers, ensuring high customer satisfaction and effective service delivery.
ComputerConsumer ElectronicsHardwareIT InfrastructureSoftware
Responsibilities
Maintains high level of customer satisfaction, responsible for HP Total Customer Experience as well as revenue growth, profitability, and account retention
Addresses and manages customer-relation issues with promptness and appropriateness, ensuring that concerns are resolved and escalated as per established protocols
Provides comprehensive technical services, encompassing post-sales and service delivery support, while efficiently addressing application issues for both remote and local accounts across standard and specialized systems
Leads direct post-sales technical support for end users and organization’s authorized service providers, resolving technical challenges on designated hardware and software platforms
Employs proactive monitoring methods and tools to identify opportunities for preventing problems and enhancing customer experiences
Maintains departmental documentation on work orders, software, inventory, and other paperwork required
Aligns individual work with strategy, collaborates with teams to enhance operations and implement process improvements to standardize processes globally
Adheres to established standards, ensuring data confidentiality, and supports execution of business processes with independent judgment
Completes process-oriented assignments, shares technical information, and supports department-level operational plans
Identifies and solves varied problems and completes day-to-day tasks with forward planning and minimal supervision
Qualification
Required
High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence
Maintains high level of customer satisfaction, responsible for HP Total Customer Experience as well as revenue growth, profitability, and account retention
Addresses and manages customer-relation issues with promptness and appropriateness, ensuring that concerns are resolved and escalated as per established protocols
Provides comprehensive technical services, encompassing post-sales and service delivery support, while efficiently addressing application issues for both remote and local accounts across standard and specialized systems
Leads direct post-sales technical support for end users and organization's authorized service providers, resolving technical challenges on designated hardware and software platforms
Employs proactive monitoring methods and tools to identify opportunities for preventing problems and enhancing customer experiences
Maintains departmental documentation on work orders, software, inventory, and other paperwork required
Aligns individual work with strategy, collaborates with teams to enhance operations and implement process improvements to standardize processes globally
Adheres to established standards, ensuring data confidentiality, and supports execution of business processes with independent judgment
Completes process-oriented assignments, shares technical information, and supports department-level operational plans
Identifies and solves varied problems and completes day-to-day tasks with forward planning and minimal supervision
Knowledge of Automation
Knowledge of Commissioning
Knowledge of Customer Relationship Management
Knowledge of Customer Support
Knowledge of Electrical Engineering
Knowledge of Electromechanics
Knowledge of Electronics
Knowledge of Environment Health And Safety
Knowledge of Field Service Management
Knowledge of Hand Tools
Knowledge of Key Performance Indicators (KPIs)
Knowledge of Operating Systems
Knowledge of Preventive Maintenance
Knowledge of Process Improvement
Knowledge of Safety Standards
Knowledge of Technical Services
Knowledge of Technical Support
Knowledge of Technical Training
Preferred
Typically has 4-6 years of related work experience, preferably servicing digital printing equipment, technical customer support, on site customer support, Mission Critical, systems experience or troubleshooting Mechanical and Electrical subsystems in a related field
Benefits
Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including;
4-12 weeks fully paid parental leave based on tenure
13 paid holidays
15 days paid time off (US benefits overview)
Company
HP is a manufacturer and seller of personal computers, printers, computer hardwares, and business solutions.
10001+ employees
H1B Sponsorship
HP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (193)
2024 (187)
2023 (190)
2022 (200)
2021 (178)
2020 (183)
Funding
Current Stage
Public CompanyTotal Funding
$5.25BKey Investors
U.S. Department of CommerceBerkshire Hathaway
2025-04-14Post Ipo Debt· $1B
2024-08-27Grant· $50M
2022-04-06Post Ipo Equity· $4.2B
Leadership Team
Alex Paranicas
Senior Director, Corporate Strategy
Andrew Bolwell
Chief Disrupter and Global Head of HP Tech Ventures
Recent News
koreatechdesk.com
2026-01-13
Small Business Trends
2026-01-12
PR Newswire
2026-01-12
Company data provided by crunchbase