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Brinks Home · 1 month ago

Alarm Service Technician

Baltimore, MD

Full-time

Onsite

New Grad, Entry Level

Brinks Home is a leader in the smart security industry, dedicated to protecting over one million people. They are seeking an Alarm Service Technician to build and maintain customer relationships by installing, servicing, and inspecting low-voltage electronic security equipment at customer sites.

Cyber SecurityInformation TechnologyInternetReal EstateSecurity

H1B Sponsor Likely

Responsibilities

Experience with Alarm panels such as: 2GIG, Qolsys, Ademco, GE, DSC, DMP, and others

Ability to troubleshoot technical problems

Replace system components as assigned; panels, peripheral devices, audible/visual alarms, etc

Driving to customer homes to perform service. Occasional lifting, carrying (up to 30 pounds), pushing and/or pulling; some climbing and balancing; frequent stops, kneeling, crouching and/or crawling

Diagnose causes of problems or failures in systems for the purpose of identifying equipment and systems repair

Customer education and training including a system demonstration

Conduct a thorough walkthrough / site evaluation with the customer to review work order to make sure the system meets their needs and expectations

Install and test the operations of all equipment to ensure proper functionality and signal verification required to establish service

Identify opportunities to improve the use and functionality of the customers system and provide those recommendations

Maintain safety practices to prevent against injury and damage to property

Maintain a clean and organized workspace / job site, ensuring customers satisfaction after the interaction

Qualification

Alarm system knowledgeTroubleshooting skillsLow-voltage licenseCustomer service skillsNICET I

Required

H.S. Diploma or GED

Good driving record and Valid driver's license

Excellent customer service skills

Working knowledge of how an alarm system operates

Must be ok with climbing ladders and working at heights

Must be ok working in tight spaces such as crawlspaces, attics and basements

Low-voltage license or alarm installation certification

NICET I

Benefits

Medical

Dental

Vision

401(k) with Employer Match

Paid Time Off & Paid Holidays

HSA/FSA

Life & AD&D Insurance

Disability Coverage

Maternity/Parental Leave

Mental & Physical Health Benefits

Employee Resource Groups

Volunteer Hours

Discounted Equipment & Monitoring

Employee Referral Program

Continuing Education

Company

Brinks Home

Glassdoor3.1

Brinks Home, headquartered in Dallas, Texas, stands for platinum-grade protection.

Founded in 1994

Dallas, Texas, USA

1001-5000 employees

https://brinkshome.com/

H1B Sponsorship

Brinks Home has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2023 (3)

2022 (1)

2021 (2)

2020 (1)