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Vanguard · 1 month ago

Advice Client Service Representative

Dallas, TX

Full-time

Hybrid

New Grad, Entry Level

Vanguard is a company dedicated to the long-term financial wellbeing of its clients. They are seeking an Advice Client Service Representative to partner with financial advisors and serve advised clients through phone interactions, addressing service needs and executing account changes for managed client portfolios.

FinanceFinancial Services

No H1B

Responsibilities

Answer inbound calls, or work on case-based assignments to meet the service and trading needs of both Vanguard advisors and advised clients, that may require research, analysis, and collaboration to resolve complex client situations and deliver tailored solutions

Partner with financial advisors to execute on multiple planning deliverables related to the managed client experience: onboarding, implementing portfolios, rebalancing, and meeting point-in-time monetary needs

Ask probing questions to identify client needs and collaborate with financial advisors and other business groups to best meet clients’ service needs

Develop and maintain current knowledge of Vanguard’s funds, services, and technology, as well as an understanding of current market factors and how they affect Vanguard’s funds and products

Participate in special projects and perform other duties as assigned

Qualification

SIE CertificationSeries 7 LicenseSeries 63 LicenseFinancial PlanningInvestment AdviceWealth ManagementAnalytical SkillsLearning AgilityClient InteractionCommunication SkillsOrganizational SkillsTime Management

Required

The SIE is a mandatory requirement of the job and must be obtained no later than 14 calendar days before identified start date

Undergraduate degree or equivalent experience is required

Ability to successfully pass the Series 7 and Series 63 (or equivalent licenses) within the time frame described in Vanguard's FINRA Licensing Policy by utilizing resources and support provided by Vanguard

Ability to maintain an understanding of investment planning methodology and plan implementation strategies

Learning agility to navigate continuously evolving desktop applications and technology-based advice offers

Excellent communications skills (both written and verbal)

Strong analytical, organizational, and time management skills

Confidence speaking directly with clients

Preferred

Interest in financial planning, investment advice, and wealth management (preferred, but not required)

Benefits

Fully paid training, coaching, and continuous support needed to pass the SIE and FINRA Series 7 & 63

Access to learning and development resources to equip, and empower, you with the skillset to continuously improve and problem solve in collaboration with your peers and business partners

Hands-on coaching by purpose-driven leaders to help you excel in your current role, and prepare you for the next