CompuGroup Medical SE & Co. KGaA · 1 day ago
Technical Support Engineer I
Austin, TX
Full-time
Hybrid
Entry Level
2+ years expCompuGroup Medical is focused on building groundbreaking solutions for digital healthcare. They are seeking a Technical Support Engineer I to respond to customer calls, troubleshoot IT issues, and assist with software installation and configuration.
Electronic Health Record (EHR)Health CareInformation TechnologyMedicalMedical DeviceSoftwareWellness
Responsibilities
Respond to incoming calls on the Support line, documenting all necessary information regarding the nature of the call, details surrounding the request for assistance, and steps taken to resolve the issue
Analyze, troubleshoot, provide recommendations, and solve customer requests regarding IT items related to or affecting our software products
Assist customers or onsite information technology professionals with installation, upgrade, setup, and configuration of CGM software on the customer’s network
Clearly documents customer tickets in the CRM system and follows the processes established for CRM use
Create and work with Team Lead on internal training and documentation in assigned area as Subject Matter Expert
Qualification
Required
Minimum of two years providing technical hands-on support in a professional hardware or software environment
Technical knowledge of CGM Software and Hardware Requirements
Technical knowledge of Microsoft operating systems (Windows workstation and Server)
Technical knowledge of Microsoft SQL in the following areas: database backups, basic table navigation, running traces, executing stored procedures, basic SQL scripts, and performance monitoring
Ability to troubleshoot, and understand networking as pertains to a SQL server environment, web services, and various peripherals
Working knowledge of Terminal Services, Citrix, Cisco routing and VPN configuration
Benefits
Medical
Dental and Vision
401k with employer matching
Personal Time Off to promote work life balance
Flexible working hours
Hybrid work options
Company
CompuGroup Medical SE & Co. KGaA
CompuGroup Medical is one of the leading e-health companies in the world.
5001-10000 employees
H1B Sponsorship
CompuGroup Medical SE & Co. KGaA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$202.59MKey Investors
European Investment Bank
2022-07-26Debt Financing· $202.59M
2003-04-08Private Equity
Recent News
Company data provided by crunchbase