Crusoe · 2 weeks ago
Director of Customer Support
San Francisco, CA
Full-time
Onsite
Director/Executive
$220K/yr - $250K/yr
8+ years expCrusoe is a company focused on accelerating the abundance of energy and intelligence through innovative, sustainable technology. As the Director of Customer Support, you will lead the Customer Support organization, drive the adoption of Crusoe Cloud, and develop strategic initiatives to enhance customer experience and support workflows.
AI InfrastructureArtificial Intelligence (AI)Data CenterEnergyEnergy ManagementOil and Gas
Responsibilities
Build, lead, and scale Crusoe’s global Customer Support organization
Develop and implement comprehensive account playbooks to drive Crusoe Cloud adoption and growth
Manage and mentor teams troubleshooting issues across networking, Infiniband, distributed training, containerization, and large scale AI/ML workloads
Work closely with engineering, SRE, and product to improve reliability and proactively address customer impacting issues
Drive initiatives to reduce escalations, incidents, and outages, leveraging key KPIs and observability data
Build and evolve a tiered support structure to support enterprise and AI-native customers at scale
Translate support insights into clear recommendations for executive leadership
Qualification
Required
8 – 10+ years in customer support/operations leadership, ideally in cloud, infrastructure, or AI driven environments
Proven ability to build and lead high-performing customer support teams
Experience building support procedures, global processes, and structured escalation paths
Ability to develop and implement customer tier support structures
Technical expertise in one orchestration/scheduling technology, Linux, virtualization, and storage skills
Familiarity with AI/ML workloads, distributed training frameworks, and inference systems
Ability to speak at a technical level and think strategically about account growth
Comfortable working with Engineering, Sales, Customer Success, and Product teams
Comfortable stepping into high-pressure customer situations and stabilizing escalations
Ability to collaborate effectively with engineering and product teams
Strong ability to drive initiatives to reduce incidents and improve customer experience
Proven experience in building and scaling customer support organizations
Strong understanding of enterprise and tiered support models
Ability to develop and implement strategic account playbooks
Technical proficiency across cloud, Linux, container ecosystems, and/or distributed systems
Excellent communication, leadership, and cross-functional influence
Preferred
Experience supporting or working with AI/ML infrastructure is a strong plus
Benefits
Industry competitive pay
Restricted Stock Units in a fast growing, well-funded technology company
Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
Employer contributions to HSA accounts
Paid Parental Leave
Paid life insurance, short-term and long-term disability
Teladoc
401(k) with a 100% match up to 4% of salary
Generous paid time off and holiday schedule
Cell phone reimbursement
Tuition reimbursement
Subscription to the Calm app
MetLife Legal
Company paid commuter benefit; $300 per month
Company
Crusoe
Crusoe is a vertically integrated AI infrastructure company that builds and operates data centers powered by energy sources.
1001-5000 employees
H1B Sponsorship
Crusoe has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (69)
2024 (14)
2023 (2)
2022 (1)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$3.9BKey Investors
Victory Park CapitalBrookfield Asset ManagementUpper90
2025-12-19Secondary Market
2025-10-23Series E· $1.4B
2025-08-25Debt Financing· $175M
Leadership Team
Chase Lochmiller
Co-Founder and Chief Executive Officer
Cully Cavness
Co-Founder, President and Chief Strategy Officer
Recent News
2026-01-08
Crunchbase News
2026-01-06
globalventuring.com
2025-12-31
Company data provided by crunchbase