Training Specialist II (Trust and Safety) jobs in United States
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Turo · 7 hours ago

Training Specialist II (Trust and Safety)

Turo is the world’s largest car sharing marketplace, and they are seeking a Training Specialist II to join their Shared Services Training team. The role involves designing and delivering engaging training experiences for the Global Trust & Safety organization, partnering with department managers, and mentoring training teams.

Car SharingMarketplacePeer to PeerTransportation
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Growth Opportunities

Responsibilities

Partner with Trust & Safety department managers on ongoing projects and road map items
Design and deliver highly engaging, interactive training modules that enable customer support agents and internal team members to perform their duties confidently and efficiently
Support and manage assigned training teams and trainers within our BPO training network
Serve as a mentor to both internal and BPO training teams, sharing knowledge and experience to help elevate instructional and facilitation capabilities

Qualification

Instructional DesignAdult Learning TheoryE-learning DevelopmentArticulate 360Learning Management SystemFacilitation SkillsMentoringCollaboration

Required

3+ years of instructional design experience building interactive e-learning and instructor-led (ILT) training for adult learners
1+ years of experience facilitating training workshops or courses (Trust & Safety experience preferred)
Experience with authoring tools such as Articulate 360 (Rise, Storyline)
Experience using an LMS, preferably Docebo
Strong foundation in adult learning best practices and learner-centered instructional methodology
Enjoys simplifying complex processes and collaborating with cross-functional stakeholders
Skilled in facilitating workshops, trainings, and/or courses
Passionate about creating meaningful, engaging learning experiences

Preferred

1+ years of experience managing a Learning Management System
Experience supporting Trust & Safety training programs
Experience mentoring training peers or instructional designers
Experience working with global BPO training partners

Benefits

Competitive salary, equity, benefits, and perks for all full-time employees
Employer-paid medical, dental, and vision insurance (Country specific)
Retirement employer match
Learning & Development stipend to invest in your professional development
Turo host matching program
Turo travel credit
Cell phone and internet stipend
Paid time off to relax and recharge
Paid holidays, volunteer time off, and parental leave
In-office lunch, office snacks, and fun activities

Company

Turo is a peer-to-peer car-sharing marketplace where customers can book vehicles from a community of local hosts.

Funding

Current Stage
Late Stage
Total Funding
$570.07M
Key Investors
G SquaredIACSK Holdings
2023-03-15Secondary Market· $67.5M
2022-03-21Series Unknown· $35.17M
2020-02-05Series E· $30M

Leadership Team

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Andre Haddad
CEO and All Star Host
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Brian Beaver
Senior VP of Design
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Company data provided by crunchbase