Albany Medical Center · 1 month ago
Pre-Service Representative
Catskill, NY
Full-time
Onsite
Entry Level
$40K/yr - $53K/yr
1+ years expAlbany Medical Center is a healthcare institution seeking a Pre-Service Representative to enhance patient experience through scheduling services. The role involves managing complex scheduling needs and verifying insurance eligibility while providing exceptional customer service in a high-volume environment.
Hospital & Health Care
Responsibilities
Responsible for the initial touchpoint of our patient population to provide an exceptional patient experience with assisting in scheduling of services for our Hospital and Practice
Required to use eligibility application to invoke request to verify insurance eligibility
Interpret response and capture appropriate health insurance information as it pertains to the service being rendered
Required to understand and apply contractual benefits to the service being rendered
Ability to collect patient financial obligation pre-services
Qualification
Required
HS Graduate
1 – 2 years Winning customer service personality with ability to engage patients and customers via telephone with superior patient experience
Proven customer service skill with ability to exceed expectations
Ability to multi-task in stressful and high patient volume unit
Must be able to manage pressure of very tight timeframes to execute task
Ability to learn in classroom, utilizing resources
Ability to maintain composure under pressure
Ability to review information and draw appropriate conclusion
Good judgement and ability to be resourceful to problem solve; escalate issues as needed
Team minded worth ethic
Demonstrated ability interpret patient's insurance benefits and apply the applicable contractual obligations
Preferred
Insurance knowledge
Company
Albany Medical Center
Albany Medical Center is one of the Capital Region’s largest private employers with more than 9,000 employees.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Suryakant Kale
Chief Technology Officer/Vice President Information services, Technology & Infrastructure
Frances Albert
Chief Financial Officer
Recent News
Business Journals
2024-05-28
Business Journals
2022-09-19
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