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Abby Care · 16 hours ago

Central Strategy & Operations Associate

San Francisco, CA

Full-time

Onsite

Entry, Mid Level

$90K/yr - $125K/yr

1+ years exp

Abby Care is tackling the challenge of family caregiving by building a tech-powered care platform. The Central Strategy & Operations Associate will drive key initiatives, optimize workflows, and enhance service quality while managing metrics and operational processes.

Child CareHealth CareHome Health Care

Responsibilities

Relentlessly drive market growth: Partner with on-the-ground ops, HQ platform teams, and cross-functional leads to own market operations, service delivery, and expansion—no task is too big or small for you

Engineer and scale core processes: Systematically build, optimize, and scale new and existing operational workflows—constantly reduce friction and drive efficiency while keeping patient/customer delight at the center

Run the business ‘by the numbers’: Own metrics that matter—set aggressive targets for key KPIs (churn, productivity, care quality, etc.) and use data to allocate resources, guide incentives, and prioritize market and product pushes

Set and hit aggressive goals: Ruthlessly prioritize for impact, break down ambiguous challenges, and deliver on rapid timelines—no hesitancy in tackling new and ambiguous projects from zero to one

Obsess over continuous improvement: Proactively identify broken processes, recurring fires, and product gaps—invent and test new solutions, features, and models that make ops more seamless and scalable for care staff and families

Champion frontline and customer experience: Manage, motivate, and mentor care ops teams (local and remote)—solve people problems, clear blockers, negotiate resources, and unlock leverage for highest impact operators

Think like an owner, act like an athlete: Take initiative, operate with extreme accountability, and present solutions—not problems. Willingly flex across job functions and fill gaps wherever the org most needs your horsepower

Qualification

Analytical skillsFinancial modelingProblem-solvingOperational leadershipCommunication skills

Required

1-4 years of professional experience in a highly analytical and fast-paced environment, such as management consulting, strategy/operations, or finance roles in a high-growth environment

Exceptional analytical, quantitative, and financial modeling skills. You are comfortable with data and can use it to build compelling business cases and drive decisions

Proven track record of end-to-end problem-solving. You have a history of taking a project from an initial idea to full implementation

High-achiever with a relentless work ethic. You are comfortable with long hours and the demands of a high-growth, high-stakes environment

Outstanding communication and presentation skills. You can distill complex information into clear, actionable insights for any audience - field teams or executives

A desire to transition from a purely analytical role to a hands-on, operational leadership position. You are looking to build and scale a business, not just analyze it

Benefits

Comprehensive health coverage that works for you. We cover 90% of your premiums and 70% for your dependents, with multiple PPO plan options to choose from for medical, vision, dental, life, and short-term disability.

Generous paid time off. We provide policies that allow you to recharge along with 10 paid company holidays.

Team bonding. We love bringing our teams together. As a full-time employee, you’ll get to connect, collaborate, and have fun through team activities and our annual company retreat.

Financial savings benefits to support your future. We support your financial well-being with HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered).

Paid parental leave to support your growing family. We provide paid leave, so you can focus on bonding and adjusting to life as your family grows.