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Associa · 1 day ago

Community Manager

Cincinnati, OH

Full-time

Hybrid

Mid Level

Associa is a leader in community management with over 225 branch offices across North America. They are seeking a Community Association Manager (CAM) to serve as a liaison between homeowners, board members, and vendors, ensuring the success of client communities through effective communication and management.

AccountingCommunitiesConsultingProperty ManagementReal Estate

Responsibilities

Serving as the primary liaison between the HOA Board of Directors, homeowners, and vendors

Traveling to client sites to attend board meetings, perform community inspections, conduct walk-throughs, and support events, as needed

Preparing and distributing annual disclosure packages, financial statements, and meeting notices in compliance with state regulations and governing documents

Reviewing and summarizing monthly financials for the Board of Directors

Advising boards and committees on capital improvements, maintenance planning, and community operations to ensure long-term success

Qualification

Microsoft Office SuiteCommunity managementCustomer serviceCMCA certificationHOA operationsOrganizational skillsWritten communicationConflict resolutionTeam collaborationTime management

Required

Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

Experience in community management, customer service, hospitality, or a related industry

Strong written communication skills, including grammar, structure, punctuation, and spelling

Proven ability to deliver excellent customer service and effectively resolve conflicts

Comfortable working independently and collaboratively in team settings

Strong organizational skills with the ability to prioritize tasks, manage time effectively, and meet deadlines

Professional and clear communication skills across phone, email, and in-person interactions

Preferred

CMCA (Certified Manager of Community Associations) designation

Completion of the M-100: The Essentials of Community Association Management course through CAI

Experience managing an HOA portfolio or working as an onsite community manager

Familiarity with HOA operations, board governance, and vendor coordination

Benefits

Flexible hybrid work schedule– work from home withonly one required in-office day per week(unless there’s a special event or meeting)

Robust benefits, including medical, dental, vision, 401k, and disability insurance

Company-paid continuing education and certifications: CMCA, AMS, PCAM

Paid membership to CAI (Community Associations Institute)

Work-life balanceis a top priority—we support sustainable workloads and healthy boundaries, we also compensate you for board meetings that occur outside normal business hours.

Work essentials provided: company laptop, work phone, and mileage reimbursement