Apprenticely · 1 month ago
Level 2 IT Support Technician
Little Rock, AR
Full-time
Onsite
Mid Level
$55K/yr - $75K/yr
3+ years expApprenticely is helping Southern Administrative Services, LLC hire a Level 2 IT Support Technician in Little Rock, AR. The role involves resolving complex technical issues, providing advanced support, and ensuring smooth operation of internal systems and user accounts.
EmploymentNon ProfitRecruitingTraining
Responsibilities
Serve as the primary escalation point for advanced technical support tickets from Level 1 staff and directly from end-users
Diagnose and resolve complex hardware, software, and network issues for Windows endpoints, mobile devices, and user accounts
Administer and support core systems: Microsoft 365/Azure AD, Active Directory (user/group management, GPOs), and enterprise applications
Manage and deploy laptops, desktops, and peripherals using endpoint management tools (NinjaOne)
Support and troubleshoot network connectivity (wired/Wi-Fi)
Document solutions in the IT knowledge base and improve processes for the support team
Participate in IT projects such as software rollouts, hardware refreshes, and system upgrades
Provide excellent, clear, and empathetic communication to non-technical staff
Qualification
Required
3+ years of experience in a technical support role, with at least 1 year in a Tier 2/Level 2 or systems administration capacity
Proven expertise in: Microsoft 365 Suite administration & support (Exchange Online, SharePoint, other Office Products)
Windows 10/11 support in a domain environment
Active Directory / Azure AD (user provisioning, group membership, OU management)
Endpoint Management (NinjaOne)
Networking Fundamentals (TCP/IP, DNS, DHCP, VPN, basic firewall concepts)
Excellent troubleshooting methodology and the ability to research solutions independently
Strong customer service orientation with impeccable communication skills (written and verbal)
Ability to manage multiple priorities and tickets in a fast-paced environment
Relevant certifications are a strong plus (e.g., Microsoft 365 Certified: Modern Desktop Administrator Associate, CompTIA Network+, ITIL Foundation)
Preferred
Experience with PowerShell scripting for automation
Knowledge of SaaS application support (e.g., ADP, Netsuite, PointClickCare, Zoom, Adobe Creative Cloud, etc.)
Experience with a modern ticketing system (NinjaOne)
Benefits
Health
Dental
Vision
401k
Paid time off (3 weeks, 4 weeks after 5 years)
Holidays
Training & certification support
Company
Apprenticely
Apprenticely is a non-profit company that offers employment, training, and project management services.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$2MKey Investors
Arkansas Division of Higher Education
2024-11-14Grant· $2M
Recent News
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2025-10-27
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