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Cortland · 1 month ago

Resident Services Specialist - Sandy Springs, GA

US-GA-Sandy Springs

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Cortland is a recognized leader in the multifamily sector, committed to innovation and performance. As a Resident Services Specialist, you will provide exceptional support to residents and internal teams in a fast-paced contact center, enhancing resident relationships and driving satisfaction.

ConstructionHome RenovationProperty ManagementReal Estate

Responsibilities

Respond to resident inquiries with professionalism, urgency, and empathy

Proactively manage a shared workload and support cross-functional collaboration

Consistently meet or exceed key performance indicators (KPIs) and goals

Demonstrate strong communication, critical thinking, and multi-tasking abilities

Thrive in a fast-paced, diverse, team-driven environment

Prioritize tasks effectively and deliver results within established timelines

Adapt to an environment which promotes innovation, change, and continuous improvements

Ability to excel in a contact center by leveraging continuous coaching and professional development

Qualification

Customer service experienceCRM tools proficiencyCommunication skillsMicrosoft Office SuiteBilingual (English/Spanish)Multi-tasking abilitiesCritical thinkingDetail-orientedTeam collaboration

Required

Bachelor's degree or equivalent industry experience

2+ years' experience in sales, customer service, or contact center operations

Excellent verbal and written communication skills

Proficiency in Microsoft Office Suite, Funnel, OneSite and RealPage applications

Proficiency using CRM tools in a contact center environment

Flexibility to work weekends and/or extended hours as business needs require

Preferred

Experience in the multifamily industry preferred

Bilingual (English/Spanish) proficiency is a plus

Company

Cortland

Glassdoor3.7

Cortland® is a product-to-people, multifamily real estate investment, development, and management company that in-sources most of its multifamily development, design, construction, renovation, management, and ownership functions – all with the goal of providing residents excellent, hospitality-driven living experiences.

Founded in 2005

Atlanta, Georgia, USA

1001-5000 employees