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Colliers · 1 day ago

Service Technician

Southaven, MS

Full-time

Onsite

Senior Level

5+ years exp

Colliers is an industry leader dedicated to providing comprehensive service solutions. The Mobile Restaurant Technician will ensure the performance of restaurant kitchen equipment through preventative and reactive maintenance, supporting restaurant operators and maintaining high standards of service.

Commercial Real EstateProperty ManagementReal Estate

No H1B

Responsibilities

Support restaurant Operators through a comprehensive service solution for commercial cooking, refrigeration, other specialty foodservice equipment, and base building HVAC systems

Respond to all store Operators’ inquiries and complaints, verify problems, and take necessary corrective actions within the prescribed response times based on service level of request

Properly troubleshoot, diagnose, repair, and install/remove commercial kitchen equipment, including cooking, refrigeration, other specialty foodservice equipment, and base building HVAC systems

Communicate with manufacturers as needed to help with diagnoses and parts identification

Consult with the Chick-fil-A Technical Assistance Team for technical support while onsite

Install all parts ordered for the Operators in a timely and professional manner and in line with established service level agreements

Produce accurate and timely administrative documents, such as work orders, time reporting, receipts, and truck stock inventory

Maintain the ability to support on-call emergency response

Follow safe work practices and accident prevention procedures

Maintain a neat and orderly service vehicle, along with accurate parts and tool inventory

Maintain productivity levels in accordance with company standards

Ensure completion of onboarding process and training

Monitor and support continuous training and certifications by Chick-fil-A OEMs and update partner on program process changes

Engage with Chick-fil-A’s equipment partners (suppliers, manufacturers, vendors) and any programs impacting assets within the CSN scope of services

Support equipment reporting to help leadership with equipment forecasting, rollouts, and proactive replacements

Qualification

Refrigeration HVAC repairElectrical systemsMechanical systemsEPA Universal certificationTechnical trade schoolBuilding-related trade experienceService work experienceRead diagramsMechanical aptitudeComputer skillsPositive service attitudeCommunication skillsInitiative

Required

Technical trade school with relevant experience and technical acumen

Minimum of 5+ years of building-related trade experience

Proven technical, vocational, or on-the-job training in at least one of the following areas repair of sealed refrigeration HVAC systems, electrical, mechanical, process controls, and mechanical power transmissions

Experience in service work for kitchen equipment, construction, and/or facilities management

Current EPA Universal certification

Must possess and maintain a valid State of driver's license and proof of insurance

Evidence of safe driving record as exhibited in a required MVR

Ability to safely drive/operate company vehicles to and from various properties

Solid mechanical aptitude, troubleshooting skills, and working knowledge of appropriate tools, gauges, meters, etc. in the execution of work required

Ability to read diagrams and schematics

Ability to work non-business hours when required

Excellent oral and written communication skills

Good computer skills in Microsoft Word, Excel, and capability to use proprietary mobile application to capture service

Ability to take initiative and recognize a need to act without prompting from supervisor

Unwavering positive service attitude with the ability to maintain a friendly, helpful attitude, and demonstrate empathy to Operators and vendors

100% travel within market area

Ability to work extended periods of time without relief when responding to priority/emergency situations (including overtime type assignments)

Lift, carry, pull, or push 50 lbs

Climb stairs, step stools, or ladders up to 2 stories high (with ladder safety training), twist, crouch, kneel, or crawl frequently during the course of a day

Spend extended periods of time standing

Bend over to pick up items from ground level, turn from side to side

Walk on even or uneven surfaces frequently during the course of a day

Use arms, wrists, and hands to grasp, squeeze, manipulate, or operate machinery frequently during the course of a day

Tolerate changes in weather and be able to complete tasks inside and outside