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National Laboratory of the Rockies · 4 days ago

Solutions Consultant

Golden, CO

Full-time

Onsite

Mid, Senior Level

$82K/yr - $147K/yr

5+ years exp

The National Laboratory of the Rockies (NLR) is a leading institution for energy systems research and development located in Golden, Colorado. They are seeking a Solutions Consultant to coordinate IT solutions and support for the National Security Research Office (NSRO) Team, working closely with research and operations staff to ensure compliance and support operational areas such as desktop, storage, compute, and networking.

Clean EnergyCleanTechEnergyRenewable Energy

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Works with Mission-related staff to scope needs, provide solution, and support

Create and define standard work flow processes for in-take and feedback to clients

Performs network support including, but not limited to, checking network connections, enabling ports, and troubleshooting connections between fixed equipment and switches

Document Telecom Room cabling and laboratory point drops, and maintain comprehensive system configuration documentation as needed

Works within ITS teams to ensure that proposed solutions adhere to ITS standards, best practices, and are supportable

Works within the Operations Support and Recovery team to provide incident response, troubleshooting, administration, and operational support for ITS supported systems

Ensures items being requested by customers triggers Cyber input and intervention as needed, supports Cyber assessment by gathering and providing information

Works with customers to maintain optimal performance and functioning of supported systems

Cultivates relationships with teams internal and external to the ITS required for delivery of services

Develops and enhances the skills necessary to adequately provide operational support for the organization

Dedicated to ensuring system availability and integrity by actively contributing to incident response situations

Adheres to ITS standards and processes and applies those standards to supported systems

Configure and deploy virtual desktop systems; Work with end users to determine requirements and appropriately spec and configure systems based on these requirements

Handle network connectivity and access configuration requests such as VPN by engaging ITS and cyber resources and ITS liaison to efficiently complete and verify completion requests on behalf of ESIF research projects

Support interface and configuration for research projects to interface data services, co-simulation with remote sites, servers and enterprise virtual machine environments

Support data handshake and connectivity for Digital Real Time Simulators (computers) as well as large dataset handling from internal, external, or cloud repositories

Dedication to support and implementation of research work with focus on meeting research milestones and deadlines

Ensure network safety and security by administering required practices and approaches to implementation of research setups

Qualification

Linux server supportWindows server supportNetwork administrationCyber security complianceAnalytical techniquesScripting skillsProject managementCustomer serviceTroubleshooting skillsCommunication skills

Required

Relevant Bachelor's Degree and 5 or more years of experience or equivalent relevant education/experience

Relevant Master's Degree and 3 or more years of experience or equivalent relevant education/experience

Relevant PhD or equivalent relevant education/experience

Complete understanding and wide application of principles, concepts and techniques in specific field

General knowledge of related IS disciplines

Strong leadership and project management skills

Skilled in analytical techniques, practices and problem solving

Advanced programming, design and analysis abilities with various computer software programs and information systems

Must meet educational requirements prior to employment start date

Must have an active clearance or have the ability to obtain a DOE Q (DOD TS) level security clearance is required

DOE Q or TS Clearance: Must be able to obtain and maintain a DOE security clearance at the DOE (Q) or DoD (TS) level

Eligibility requirements: To obtain a clearance, an individual must be at least 18 years of age; U.S. citizenship is required except in very limited circumstances

Thorough knowledge of supporting and operating Linux servers, particularly RHEL 8 and newer

Ability to support a multitude of Linux desktop systems and troubleshoot and resolve end-user issues

Thorough knowledge of supporting and operating Windows servers and endpoints, including Windows 11

Availability to work nights and weekends as needed

Excellent troubleshooting skills

Excellent communication skills, both written and verbal

Proven customer service success

Basic skills in scripting using bash, Powershell, or Python

Preferred

Knowledge of Rancher/Kubernetes and containerization

Thorough knowledge of supporting and operating Linux servers, particularly SLES 15 and newer, and distributions in an enterprise environment

Some basic knowledge in the operation and administration of IIS

Configuration and support of RSA appliances and tokens

Knowledge or experience using F5 technologies, specifically as a web application firewall

Knowledge or experience supporting cloud services including Amazon Web Services and Azure

Experience and knowledge in use of 0MQ brokering

Experience using VMware Vsphere and Vcenter

Experience supporting and configuring PHP

Experience supporting Java and modifying Java options

Experience supporting Tomcat

Experience supporting and administrating version control products like GitHub and Svn

Experience generating CSR's and installing the resultant SSL certificates

Experience utilizing Jenkins to facilitate deployment of sites from developer's code repositories

Ability to support Drupal developers including assistance with updating production sites, Drupal environment maintenance activities, deploying new sites, collaborating on configurations, and associated MySQL work

Experience using Ansible for automation and configuration management

General knowledge of cyber security best practices to maintain a secure computing environment

Experience supporting copper and fiber cabling infrastructures

Experience troubleshooting basic wired and wireless client connection issues

Experience working with layer 2 network switches – Cisco and Mellanox/Cumulus preferred

Experience supporting and troubleshooting Apache web environments including working with Apache configurations

Project and process management experience