Holmes Murphy · 3 days ago
Sr. Workers' Compensation Claims Specialist, Supervisor - REMOTE
United States
Full-time
Remote
Mid, Senior Level
$65K/yr - $109K/yr
5+ years expHolmes Murphy is a leading provider of innovative risk management solutions. They are seeking a Sr. Workers’ Compensation Claims Specialist, Supervisor to provide high-quality claims handling oversight and expertise for their Creative Risk Solutions team, focusing on litigated and complex claims situations.
Employee BenefitsFinancial ServicesInsuranceProperty InsuranceRisk Management
Responsibilities
Adjudicate claims during staffing shortages, investigate, and negotiate settlements per 'Best Practices for Claims.'
Monitor and document claim files, focusing on Coverage, Investigation, Reserves, Plan of Action, Legal, and Medical Management. Recommend adjustments as needed
Research and respond to questions and complaints from insureds, claimants, agency partners, and fronting carriers
Discuss complex claims and coverage issues with clients, addressing any inquiries
Maintain communication with customers and fronting carriers per 'CRS Communication Expectations' and 'Reportable' file guidelines
Assist staff in managing litigation claims, ensuring timely responses and protecting the interests of insured and carriers
Ensure appropriate staffing, including hiring and terminations
Coach team members on workflow, processes, customer service, and client consulting
Conduct performance reviews, set goals, and hold employees accountable
Foster career development and manage timesheets and compensation decisions
Coordinate training and maintain standardized processes for quality service
Facilitate regular team meetings and attend enterprise and leadership training
Conduct monthly performance meetings and quarterly team meetings
Set and monitor annual goals for staff
Participate in round tables, claim reviews, and Risk Control Workshops
Mediate between insured and insurance company, addressing coverage issues and large loss reporting
Analyze performance data to implement necessary changes
Review all files at least every 90 days
Qualification
Required
High school diploma; college degree preferred
5+ years of adjusting property and casualty claims, including litigated claims
Active state specific Workers Compensation License required or the ability to acquire license within three months of hire
Extensive knowledge of General and Auto Liability or Workers Compensation coverages and application in job duties
Proficient in claims processing procedures
Knowledge or ability to learn multiple state insurance regulations; pass state licensing exams
Strong grasp of claims principles, practices, and insurance coverage interpretation
Ability to prioritize problem-solving, actively foster relationships, and collaborate to deliver impactful solutions
Preferred
Technical designations encouraged, such as AIC and CPCU
Prior agency, loss control or carrier experience preferred
Prior supervisory experience preferred
Benefits
Paid Parental Leave and supportive New Parent Benefits — We know being a working parent is hard, and we want to support our employees in this journey!
Company paid continuing Education & Tuition Reimbursement — We support those who want to develop and grow.
401k Profit Sharing — Each year, Holmes Murphy makes a lump sum contribution to every full-time employee’s 401k.
Generous time off practices in addition to paid holidays — Yes, we actually encourage employees to use their time off, and they do.
Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities that are important to you.
DE&I programs — Holmes Murphy is committed to celebrating every employee’s unique diversity, equity, and inclusion (DE&I) experience with us.
Consistent merit increase and promotion opportunities — Annually, employees are reviewed for merit increases and promotion opportunities.
Discretionary bonus opportunity — Yes, there is an annual opportunity to make more money.
Company
Holmes Murphy
Holmes Murphy provides property casualty insurance, employee benefits, captive insurance, risk management, and loss control.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$11.33M2019-06-03Series Unknown· $11.33M
Leadership Team
Paul Crowley
VP Sales Leader, Employee Benefits
Quin J. Leith
Chief Strategic Investment Officer
Recent News
CITYVIEW
2025-11-05
Corridor Business Journal
2025-10-31
Company data provided by crunchbase