GE Appliances, a Haier company · 1 day ago
Appliance Service Technician (Boston, MA)
Boston, MA
Full-time
Onsite
Entry Level
$24/hr - $33/hr
1+ years expGE Appliances, a Haier company, is the fastest-growing appliance company in the U.S., committed to creating good things for life. They are seeking an Appliance Service Technician to diagnose and repair major household appliances while delivering exceptional customer service and promoting service contracts.
Consumer Goods
No H1B
Responsibilities
Diagnosing and completing in-home repairs on GE Appliances' major appliances
Using sound judgment to recommend repair vs replacement based on cost-effectiveness and customer needs, prioritizing repairs whenever practical
Promoting and selling service contracts, water filters, and related products/appliances as appropriate, always focusing on value-driven solutions and the best customer experience
Operating an assigned Bodewell service van to customer locations
Accurately documenting repairs, routes, and work activities
Participating in training sessions, meetings, and events to maintain industry expertise
Managing inventory and maintenance of your service vehicle
Delivering high-quality service and maintaining strong customer satisfaction
Following all safety protocols to protect yourself and others
Qualification
Required
HS Diploma or General Education Degree (GED)
1+ years of experience with appliance repair, electrical, mechanical, HVAC, or property maintenance
Ability/experience diagnosing and repairing major appliances
Excellent customer service and communication skills with a responsive, professional approach
Basic computer aptitude including proficiency in Microsoft Office Suite specifically Microsoft Outlook and Microsoft Teams
Ability to work a flexible schedule with some Saturdays as needed
Have and maintain a valid state driver's license and successfully complete background check, physical, and drug screen
Must have or be willing to obtain CFC Certification within 6 months
Wear uniform & maintain standards of personal grooming & appearance consistent with GE Appliance values
Self-directed and solid team player
Ability to deescalate situations and rebuild customer confidence in our products
Ability to perform the essential functions of the position, with or without accommodation, including, but not limited to:
Ability to step up, into, and out of a van and sit for extended periods of time
Ability to handle/work with parts/equipment which may be hot, cold, and/or wet
Ability to use often powered hand tools and occasional use of vibratory tools/equipment
Ability to handle and lift parts or materials min. of 77 lbs. lifting/carrying and 70 lb. pushing/pulling is required
Preferred
6 plus months of experience with Refrigeration repair
Experience using Salesforce or similar customer relationship management (CRM) systems
CFC Certified
Certification in appliance repair or associate's degree preferred
Read and interpret wiring diagrams, schematics and other service information
Benefits
Annual wage increases and uncapped incentive opportunities
Service van provided
Laptop computer and smartphone
Uniforms, work boots, and specialized tools
Medical, dental, vision, and life insurance on DAY ONE
401K and tuition reimbursement
Paid vacation and paid holidays
Career growth opportunities and continuous technical training
Company
GE Appliances, a Haier company
At GE Appliances, a Haier company, we come together to make good things, for life. Headquartered in Louisville, Kentucky, we are a leading U.S.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Kevin Nolan
President & Chief Executive Officer
Marc Charnas
CFO & VP Corporate Strategy
Recent News
Lane Report | Kentucky Business & Economic News
2025-11-23
Business Wire
2025-10-17
Company data provided by crunchbase