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AAA-The Auto Club Group · 3 days ago

Insurance Customer Service Rep - Vernon Hills

Vernon Hills, IL

Full-time

Onsite

New Grad, Entry Level

$23/hr - $25.50/hr

AAA The Auto Club Group is seeking an Insurance Customer Service Representative who will provide a high level of support to the Insurance Agency and members by servicing existing insurance accounts. The role involves performing retention calls, processing applications, and resolving customer problems while promoting various insurance and financial products.

Responsibilities

Perform retention calls, process applications, renewals, amendments, resolve customer problems, as well as selling membership and financial products (credit cards)

Provide price quotes on all insurance products and factor in all applicable rules (underwriting, business, etc.) and discounts to complete the sale

Take insurance payments (initial, installment, lapse, or reinstatement)

Respond to customers’ insurance inquiries and explains product features and Auto Club Group service advantages to potential customers for the purpose of promoting and selling various insurance, membership, and financial products

Refer to agent when appropriate

Recognize and promote cross-sale opportunities within the context of servicing a change to an existing member’s policy and provide efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and procedures

Provide customer assistance through the performance of sales processing activities and assists management and agents when applicable

Conduct outbound promotional and retention call activities per management request and provides general promotion of Auto Club Group products and services following established guidelines

Participate in a team environment to promote customer satisfaction and consistent service following the customer service model

Receive and resolve member/customer complaints and seeks assistance from management in complaint resolution as necessary

Participate in office events developed to generate insurance revenue, improve member awareness of products, and support local community activities

Fulfill, maintain and service insurance policies

Respond to inquiries regarding insurance availability, eligibility, coverage. Prepare insurance proposals, policy changes, transfers, and billing clarification

Contact members or insureds regarding the renewal of delinquent memberships, late premium payments and to solicit reinstatements in the event of policy cancellations

Verify new business applications

Refer relevant members/insureds to other lines of business (i.e. Travel and Life)

Process insurance and membership payments

Update electronic member information

Maintain filing systems and provide other general Agency support

Qualification

Property & Casualty LicenseCustomer Service TrainingInsurance KnowledgeHigh School DiplomaCommunication Skills

Required

A Current Property & Casualty Insurance license (or be willing to obtain it prior to starting)

Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products

Successful completion of Customer Service, Insurance and Membership training within 6 months of hire

High School Diploma or equivalent