ServiceNow · 3 weeks ago
GTM Decision Support, Director
West Palm Beach, FL
Full-time
Hybrid
Director/Executive
$170K/yr - $298K/yr
10+ years expServiceNow is a global market leader in innovative AI-enhanced technology. The Director of GTM Decision Support will act as a trusted advisor, leading complex analyses and providing decision-ready recommendations to help executives make informed go-to-market decisions.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Lead the full lifecycle of decision analysis: define the problem, structure the approach, model scenarios, and distill implications
Synthesize quantitative and qualitative inputs into clear recommendations that help executives act with confidence
Translate ambiguity into clarity by grounding decisions in data, logic, and tradeoff transparency
Build advanced models, perform sensitivity analyses, and validate outcomes to ensure recommendations are defensible and actionable
Partner with analysts to scale your impact while remaining hands-on when stakes are high or timelines are short
Develop and maintain frameworks for recurring GTM decisions such as productivity, headcount deployment, renewal metrics, and market prioritization
Partner across Sales Ops, Finance, Marketing, DT, and HR to align assumptions, reconcile data differences, and ensure decisions are grounded in operational reality
Build trust as a thought partner to senior leaders who rely on your perspective for judgment, not just numbers
Drive alignment and action across stakeholders through clear, evidence-backed storytelling and presentation
Establish repeatable processes, tools, and templates that improve the speed and quality of decision-making
Mentor analysts and peers, sharing frameworks and methodologies that raise the analytical bar
Continuously refine how data, insight, and execution connect — ensuring decisions translate to measurable impact
Qualification
Required
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
10–15 years of experience in GTM strategy, commercial analytics, corporate strategy, or management consulting within a high-growth enterprise or SaaS environment
Proven ability to independently lead end-to-end analyses — from problem definition to executive-ready delivery
Advanced modeling and analytical capabilities (Excel, SQL, Tableau/Power BI, or equivalent)
Strong executive presentation (powerpoint) and communication skills; adept at simplifying complexity and influencing senior stakeholders
Deep understanding of GTM motions across Sales, Customer Success, and Channel ecosystems
High ownership mindset; thrives amid ambiguity and shifting priorities
Bachelor's degree required
Preferred
MBA or advanced degree
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-01-07
Company data provided by crunchbase