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Microchip Technology Inc. · 10 hours ago

Senior Engineer 1-Technical Support

Beverly, MA

Full-time

Onsite

Mid, Senior Level

$69K/yr - $205K/yr

4+ years exp

Microchip Technology Inc. is a global organization that designs technology powering the world. They are seeking a Senior Engineer to provide high-level technical support to customers in various sectors, focusing on troubleshooting and solutions for frequency and time synchronization systems.

AutomotiveManufacturingSemiconductorWireless

Work & Life Balance

No H1B

U.S. Citizen Only

Hiring Manager

Bryant Roe

Responsibilities

Learn the Primary Reference Standard “Atomic Clocks” and help in trouble shooting customer issues

Ability to interpret schematics, assembly drawings and production/manufacturing procedures

Troubleshooting of FTS -timing and synchronization systems to assist customers with fault identification

Log customer cases in the CRM System

Work on solutions or workarounds and escalate if the customer is in a critical situation and no timely solution is available

Effective communication with the customer

Proactive communication with Technical Support Management

Documentation of the solution and timely updates of the customer case status in the CRM

Focus on presales and post-sales technical engagements for Microchip Frequency and Time Systems (FTS) products

Provide front line technical and applications support to customers and internal sales forces

Provide technical presentations and training that reflect customer requirements with emphasis on scalable features of Microchip FTS equipment

Qualification

Electrical EngineeringFrequency Timing TechnologiesTechnical Support ExperienceData AnalysisMicrosoft WindowsMicrosoft OfficeEffective CommunicationTeamworkProblem SolvingOrganization Skills

Required

BS in Electrical Engineering

4-6 years experience

Basic knowledge / understanding of frequency references, protocols and network timing technologies including NTP, PTP, IRIG, GPS, GNSS, Network Synchronization and Test Methodologies

Perform Data Analysis using Proprietary Software tools

Effective communication skills (writing and speaking) and readiness to engage in Phone or Web-based Conference Calls

PC skills with proficiency in Microsoft Windows and Office