WestRock Company · 22 hours ago
Quality Manager
Deer Park, NY
Full-time
Onsite
Mid, Senior Level
$83K/yr - $139K/yr
3+ years expWestRock Company is a global leader in sustainable paper and packaging solutions, and they are seeking a Quality Assurance Manager. The role involves tracking and analyzing internal quality and customer complaint issues, coordinating the facility quality control program, and ensuring compliance with established quality standards.
CommercialManufacturingPackaging ServicesPaper ManufacturingSustainability
Responsibilities
Coordinate testing and measurement program to validate capability and customer specifications are being met
Develop, collect, and report performance metrics to senior management, including defects, quality returns, and scrap data
Utilize the Customer Issues System (CIS) for data collection and analysis to drive continuous improvement activities
Lead and monitor CAR (Corrective Action Request) and Root Cause Corrective Action (RCCA) activities for systemic issues to ensure robust product and process improvements
Plan, lead, and measure process and voice of customer performance and quality system effectiveness and make adjustments in strategy and/or procedures as needed
Conduct internal quality audits to oversee inspections of raw materials, materials in process, and finished products
Develop and facilitate a cohesive team environment which builds confidence and strong morale among inspection personnel and manufacturing support personnel
Train and manage the activities of quality control personnel engaged in the inspection and testing of work-in-process and finished products to ensure continuous control of materials and products and consistency in the interpretation of quality requirements
Manage, coach, and develop the quality team and promote a positive quality culture throughout the facility by establishing efficient systems and processes
Partner with operating staff to establish procedures, standards, and systems and monitor an associated feedback loop that ensures error prevention
Qualification
Required
High School diploma, or G.E.D - Required
3+ years of experience in a corrugated box plant with 1 year of supervisory experience
Demonstrated mechanical acumen
Working knowledge of mechanical inspection methods and tools
Solid understanding of and experience in quality assurance, delivery excellence, data analysis and development of business insights
Demonstrated expertise in process management to ensure production efficiency
Ability to respond quickly to changing demands, process, and updated information
Demonstrated quality process understanding and continuous improvement such as Six Sigma certification
Possess excellent communication skills and ability to interact across all levels of the organization and accomplish organizational goals
Possess exceptional organizational and program management skills
Ability to guide team with sound decision-making through rational, balanced judgment
Establish a course of action for self and/or others to accomplish a specific planning goal
Benefits
401 K Matching
Medical
Dental
Vision
Employee discounts
Tuition Reimbursement
Wellness program
Short-term bonus incentive
Flexible spending accounts or health savings accounts
Retirement savings plans
Life and disability insurance programs
Paid sick leave as required by applicable state/local law
10 days of paid vacation
11 days of paid holidays
Company
WestRock Company
Smurfit Westrock is the global leader of paper-based packaging solutions.
10001+ employees
H1B Sponsorship
WestRock Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (14)
2023 (25)
2022 (8)
2021 (24)
2020 (21)
Funding
Current Stage
Public CompanyTotal Funding
unknown2023-09-12Acquired
2015-07-02IPO
Leadership Team
S
Samuel Shoemaker
President, Consumer Packaging
Recent News
Arkansas Business — Business News, Real Estate, Law, Construction
2025-11-04
Company data provided by crunchbase