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Dave & Buster's Inc. · 1 day ago

Field Training Manager

Coppell, TX

Full-time

Onsite

Mid Level

3+ years exp

Dave & Buster's Inc. is seeking a Field Training Manager responsible for driving operational excellence and delivering world-class training experiences across assigned locations. The role involves partnering with various teams to facilitate training programs, ensure compliance, and enhance guest experiences in both Front-of-House and Back-of-House environments.

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Responsibilities

Conduct engaging, high-impact training sessions for managers and team members in assigned locations/regions

Lead FOH and BOH training for menu rollouts, new initiatives, and updated operational standards

Facilitate leadership development sessions

Serve as the subject matter expert for operational systems, guest experience training, and company tools

Develop location/region-specific training plans, adapting content to meet team needs while maintaining brand consistency

Ensure readiness for large-scale initiatives such as menu refreshes, technology launches, and brand campaigns

Partner with cross-functional teams including L&D, HRBPs, and Ops Excellence to ensure alignment on training priorities and compliance standards

Coach managers on improving operational knowledge, guest service skills, and leadership capabilities

Provide ongoing feedback and insights on team performance, training effectiveness, and compliance gaps

Maintain a close feedback loop with RODs to share insights from the field

Serve as a brand and compliance ambassador, reinforcing company values and driving a culture of FUN, excellence, and accountability

Conduct regular compliance and quality assurance (QA) assessments during store visits, ensuring adherence to:

Food safety and sanitation standards

Responsible alcohol service

OSHA and safety protocols

Labor and wage & hour laws

Certification requirements (e.g., ServSafe, alcohol permits)

Partner with RODs and HRBPs to review compliance gaps and implement action plans to address deficiencies

Validate execution of training programs through observations, checklists, and team assessments

Monitor guest experience metrics (e.g., OSAT, retention, and sales performance) and use insights to improve training and compliance practices

Ensure consistent execution of company policies, procedures, and brand standards to protect the Guest, Team Members, and the business

Qualification

Training program facilitationOperational leadershipProject managementCompliance knowledgeDigital training toolsData analysisInterpersonal skillsTime managementDecision-makingRelationship building

Required

3+ years in multi-unit training, learning & development, QA, HR, or field operations roles, preferably in hospitality, retail, or restaurant environments

Strong background in FOH and BOH operational leadership within restaurants or entertainment-focused brands

Proven success in facilitating training programs

Strong project management skills with the ability to manage multiple timelines and priorities

Remain accountable for high personal and professional standards of conduct

Excellent time management and organizational skills

Uses sound judgement and has strong decision-making skills

Comfortable working in a fast-paced, high-growth environment

Exceptional facilitation and presentation skills, both in-person and virtual

Ability to influence without authority and build strong relationships with RODs, GMs, and field team members

Knowledge of compliance best practices in food safety, OSHA, wage and hour, and RAS

Proficient in Workday, Microsoft 365, and digital training tools

Highly collaborative, with excellent interpersonal and communication abilities

Ability to gather feedback, analyze data, and make continuous improvements

Position is based in DFW market

Company

Dave & Buster's Inc.

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Welcome to Dave & Buster's, the ONLY place to Eat, Drink, Play & Watch Sports®, all under one roof! Here, you can immerse yourself in a world of excitement, from our Million Dollar Midway, packed with the hottest arcade games, to our mouth-watering, chef-crafted creations served in our American restaurant.

Founded in 1982

Dallas, Texas, USA

10001+ employees