Stress-Free · 1 month ago
General Manager
Stress Free Auto Care is redefining the auto repair experience by delivering exceptional service with honesty, transparency, and convenience. The Automotive General Manager will lead operations, drive sales, and ensure customer satisfaction while coaching and mentoring team members.
AutomotiveFleet ManagementService Industry
Responsibilities
Lead operations (scheduling, workflow, quality) while actively contributing to the shop’s success
Personally drive sales and revenue through lead follow-up, customer conversions, upsells, and local partnerships
Deliver measurable results tied to monthly sales targets, ARO, gross profit, and retention metrics
Be hands-on with customers — walk the floor, support service writing, and build lasting relationships
Uphold a customer-centric approach by ensuring prompt & courteous service
Coach and mentor team members in real time by working alongside them, not apart from them
Address customer concerns & complaints on Yelp & Google Reviews through CDC (Complaints, Damages & Comebacks)
Stay updated with industry trends, technological advancements, & other markets
Maintain accurate records of operations, financial transactions, & employee activities
Prepare regular reports for management regarding shop performance & key metrics
Ensure compliance with all legal & regulatory requirements
Qualification
Required
Proven experience as a General Manager or similar role in an auto mechanic shop
Efficient in Digital Visual Inspections & Procedures
Strong leadership & managerial skills with the ability to motivate a team
Sound knowledge of automotive systems, repair techniques, and industry standards
Solid understanding of financial management & budgeting
Ability to multitask, prioritize, & manage time effectively
Degree in Business Administration, Automotive Technology or similar technical college
Occasionally lift and/or move over 50 pounds
Ability to work with tools lifted above their head
Work in tight spaces as dictated by the vehicle's needed repair
Have the needed dexterity in order to efficiently use hand-tools
Walk/stand for the majority of the workday
Drive manual transmission vehicles
Keeping a brisk work pace in a high-volume environment
Efficiently navigate a computer
Preferred
Experience with Autoflow or similar platform, preferred but not required
Benefits
PTO/Sick & (6) Annual Paid Holidays
Medical, Dental & Vision Insurance
401(k) Matching
Paid Skills Enhancement Training
Employee Discount - Service & Parts
Equipment/Toolbox Relocation Assistance
Employee Referral Program
Company
Stress-Free
Stress-Free is a tech-enabled services company that focuses on building a national automotive brand.