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Cooley LLP · 1 month ago

ServiceNow Platform Developer

Colorado, United States

Full-time

Hybrid

Mid, Senior Level

$115K/yr - $170K/yr

5+ years exp

Cooley LLP is seeking a ServiceNow Platform Developer to join their Technology Platforms and Applications team. The role involves the development and implementation of ServiceNow solutions across various domains, focusing on areas such as Hardware Asset Management, Software Asset Management, and Security Operations while supporting ongoing ITSM processes and delivering new initiatives.

Document PreparationLegalProfessional Services

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Design, configure, and implement ServiceNow solutions with a focus on ITAM

Experience with ITOM modules (Discovery, Event Management, Service Mapping)

Implement and enhance SecOps modules (Vulnerability Response, Security Incident Response)

Manage and maintain ongoing ITSM workflows (incident, problem, change, request)

Build custom applications, workflows, and integrations following ServiceNow best practices

Enhance user experience through Workspaces, Employee Center, and AI-powered features

Automate asset lifecycle management from procurement to decommissioning

Develop dashboards, reports, and KPIs to provide actionable insights for IT and business leaders

Collaborate with stakeholders to translate business requirements into technical solutions

Support upgrades, patching, and continuous improvement of the ServiceNow platform

Manage HR Service Delivery by automating and improving employee-facing workflows

Lead development and delivery of SPM to support portfolio planning, tracking, and governance

Ensure compliance with governance standards, security policies, and performance requirements

Provide technical support, troubleshooting, and root-cause analysis for ServiceNow issues

Stay current with ServiceNow platform releases and recommend adoption of new features

Work closely with the Technology and Platforms Applications management team to develop short and long-term strategies

Work with various ServiceNow stakeholders, drive innovation, establish new approaches on improving productivity

Ensuring 24/7 access to ServiceNow applications that are continually protected and on-line

Constant tracking bugs, fixes, and testing of mission-critical applications

Research anomalies and workarounds

Design proper update and backup procedures, documentation of same, including functioning rollback plans

Responsible for change control and coordination of the release management process for ServiceNow

Evaluate and report on the health of firm’s ServiceNow instances

Ensure platform alignment with the business strategy

Provide consultative technical leadership to the platform team

All other duties as assigned or required

Qualification

ServiceNow developmentIT Asset Management (ITAM)Security Operations (SecOps)Strategic Portfolio Management (SPM)ServiceNow scriptingITIL processesCMDB managementWeb service proficiencyJavaScriptCustomer serviceAnalytical skillsTechnical writingProblem solvingCommunication skills

Required

After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications

Ability to work extended and/or weekend hours, as required

5+ years direct applicable experience (e.g., technical-related experience specializing in ServiceNow development, architecture, and implementations). Senior level candidates must have 6+ years' experience

Expertise in HAM and SAM (ITAM)

Experience leading SPM and SecOps (Vulnerability Response, Security Incident Response) initiatives

Experience with CMDB and ITOM (Discovery, Service Mapping, Event Management)

Proficiency with ServiceNow scripting (JavaScript, Glide API, Business Rules, Client Scripts)

Strong understanding of ITIL processes (incident, problem, change, asset, portfolio)

Expertise and experience with ServiceNow and a focus on experience with discovery, and configuration management (CMDB)

Expertise with scripting languages such as JavaScript, Python, or PowerShell Web service proficiency (REST, SOAP) as well as XML and JSON knowledge

Experience taking in requirements and coordinating with BA's and developers

Preferred

Bachelor's degree or equivalent in computer science or related information systems experience

Advanced degree in related disciplines

Strong technical writing and documentation experience

Familiarity with HR Service Delivery workflows

Experience with Service Portal, Catalog Items, Flows/Workflows, and Integrations (REST/SOAP APIs)

Experience supporting and managing implemented ITSM processes

ServiceNow expertise (supporting modules, configuration changes, identify performance issues)

Extremely proficient in ServiceNow as well as experience in interpreting the AJAX/JavaScript code to identify where ServiceNow templates can be used versus customization

AJAX and Javascript knowledge to interpret code and help provide customization advice

Strong understanding of SPM (Strategic Portfolio Management)

ServiceNow certifications (CSA, CAD, ITAM/ITOM/SecOps/SPM Implementation Specialist)

Extensive experience as a ServiceNow developer, with proficiency in scoped application development, platform customization, and scripting (JavaScript, Glide API)

Strong knowledge of ServiceNow ITOM (Discovery, Service Mapping) and ITAM modules

Proven ability to design and manage integrations with external systems using REST, SOAP, and custom connectors

In-depth understanding of CMDB data models, relationship mapping, and governance

Expertise in asset lifecycle automation and alignment with ITIL processes

Experience with Workspaces, Employee Center, and AI features

Familiarity with hybrid cloud environments and integration challenges

Advanced knowledge of asset lifecycle automation and alignment with ITIL practices

Prior law firm experience

Benefits

Medical

Health savings account (with applicable medical plan)

Dental

Vision

Health and/or dependent care flexible spending accounts

Pre-tax commuter benefits

Life insurance

AD&D

Long-term care coverage

Backup care for children and/or adults

Other parental support benefits

Firm-paid life insurance

AD&D

LTD

Short term medical benefits

21 days of Paid Time Off (“PTO”)

10 paid holidays each year

Generous parental leave

Fertility benefits

Company

Cooley LLP

Glassdoor4.0

Clients partner with Cooley on transformative deals, complex IP and regulatory matters, and high-stakes litigation.

Founded in 1920

Palo Alto, California, USA

1001-5000 employees

http://www.cooley.com

H1B Sponsorship

Cooley LLP has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (28)

2024 (10)

2023 (15)

2022 (18)

2021 (22)

2020 (14)