Uber · 7 hours ago
Program Lead - Global Safety Reporting & Routing
Chicago, IL
Full-time
Onsite
Senior Level
$140K/yr - $155K/yr
5+ years expUber is searching for a Senior Program Manager to join the Global Safety Support team to enhance customer experience through effective safety reporting and routing processes. The role involves cross-functional collaboration, program requirement implementation, and leveraging GenAI models to improve reporting and handling of safety incidents.
LogisticsMobile AppsRide SharingSoftwareTransportation
Responsibilities
Develop, implement, and monitor impact of program and business requirements for safety reporting and routing to improve the customer experience and obtain sufficient information to support high quality and fair outcomes
Drive optimization of reporting and routing processes through working closely with the Product team to pilot, test, and monitor/QA impact of automations
Set business level requirements for leveraging GenAI bots to improve reporting and routing of safety incidents ensuring they collect sufficient information for effective handling and actioning and provide a positive user experience
Make our Uber Help Center for safety more efficient and effective in meeting customer and support needs
Develop and maintain clear, comprehensive program documentation (including process flows, business requirements docs, project and communication plans) tailored to diverse business audiences
Build consensus among different stakeholder groups to drive effective customer entry points (such as safety toolkit, Help Center) that ensure high quality support and outcomes
Develop content and standard operating procedures to improve process adherence and accuracy on a global scale
Partner with Data Analytics, Policy, Product, and Regional CommOps stakeholders to define processes to support data integrity
Qualification
Required
Minimum of 5-7 years of experience in program management, process optimization, analytics, user experience design and/or managing cross-functional projects and stakeholders
Preferred
5 years of product, operations, or customer experience work, while managing cross-functional and global projects, stakeholders, and actionable insights
GenAI and automation experience in customer reporting
Six Sigma or related process excellence background
Previous user experience background & understanding of customer needs
Self-motivated with a strong affinity for problem solving
Demonstrated success in using data to make customer-focused decisions and to facilitate behavior change in support organizations
Exceptional written and verbal communication skills across multiple functions and teams -- a natural storyteller and consensus builder
Experience with program management, customer support strategy, or quality assurance
Basic SQL Skills
Benefits
Participate in Uber's bonus program
May be offered an equity award
Various benefits
Company
Uber
Uber develops, markets, and operates a ride-sharing mobile application that allows consumers to submit a trip request.
10001+ employees
H1B Sponsorship
Uber has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (830)
2024 (796)
2023 (684)
2022 (954)
2021 (750)
2020 (638)
Funding
Current Stage
Public CompanyTotal Funding
$35.56BKey Investors
William AckmanPayPalToyota Motor
2025-09-08Post Ipo Debt· $2.25B
2025-05-13Post Ipo Debt· $1B
2025-01-01Post Ipo Equity· $2.3B
Leadership Team
Dara Khosrowshahi
CEO
Prashanth Mahendra -Rajah
Chief Financial Officer
Recent News
2026-01-16
2026-01-16
2026-01-16
Company data provided by crunchbase