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SeaWorld Parks & Entertainment · 1 month ago

Marketing Coordinator (Part Time, Onsite) SeaWorld San Diego

San Diego, CA

Part-time

Onsite

Entry Level

$18/hr - $18/hr

2+ years exp

SeaWorld Parks & Entertainment is dedicated to animal care and creating memorable experiences for guests. They are seeking a Marketing Coordinator to manage digital engagement and enhance guest interactions across social media platforms.

Digital EntertainmentEducationParksTravel

Responsibilities

Day-to-day monitoring and engagement in digital conversations across owned and external social media channels, including Facebook, Instagram, Twitter, YouTube, and online review sites

Respond to guests/followers in a timely manner and ultimately drive a positive recovery/sentiment within the community

Monitor, track, and report on feedback, online reviews, and comments

Build relationships with guests, annual pass holder communities, influencers and the community as a whole

Support and collaborate with the social media strategy team to generate community insights which impact planning and execution of a monthly editorial calendar social marketing campaigns, events, and promotional initiatives

Nurture a stronger sense of community and provide powerful consumer insights on our fans

Maintain active dialogue with brand advocates, prospective guests, influencers and fans

Extend visibility and grow credibility with guests by monitoring our platforms, engaging and delivering excellence in community management

Report out on community KPIs while strategizing ways to scale our communities and connect with new guests

Continually analyze and efforts and messaging specifics to drive robust community dialogue

Keep up with current internet/ social trends, apps and technology

Help to actively uncover social media efficiencies between cross-functional teams (Corporate / Park)

Qualification

Social media managementGuest engagementDigital marketingCommunication skillsCommunity insightsOnline review management

Required

2 + years of experience in a guest services role (social media community management experience is a plus)

Bachelors Degree in Communications, Digital Marketing or other relevant professional experience

Established expertise in social media platforms including but not limited to Facebook, Instagram, Twitter, and YouTube

Strong written/verbal communication skills; able to read, write and speak English

Preferred

Experience with online review sites such as TripAdvisor, Yelp, Google, Glassdoor and Indeed a plus

Benefits

FREE park admission

Discounts on park admission tickets and passes for family and friends

Park discounts on food, merchandise, etc.

Scholarship opportunities

Exclusive employee events and giveaways

Company

SeaWorld Parks & Entertainment

Glassdoor3.3

SeaWorld Parks & Entertainment™ is a leading theme park and entertainment company providing experiences that matter and inspiring guests to protect animals and the wild wonders of our world.

Founded in 1959

Orlando, Florida, USA

10001+ employees