Blue Heron Capital · 1 month ago
Product Manager - Patient Experience & Network
Columbus, OH
Full-time
Onsite
Mid, Senior Level
3+ years expBlue Heron Capital is focused on building modern patient-support solutions, and they are seeking a Product Manager to lead the evolution of their highest-revenue product, Connect. This role involves shaping the product roadmap, collaborating across teams, and ensuring patient engagement through data-driven decision making.
Angel InvestmentFinancial ServicesHealth CareSecurity
Responsibilities
Own the product roadmap for Connect, balancing short-term enhancements with long-term strategic growth
Become the internal authority on the Redi Network—how it attracts, educates, and establishes patients on therapies
Partner with engineering, design, implementation, and client success to deliver features that meet market demand and user needs
Lead discovery efforts: analyze patient behavior, program performance, and partner feedback to identify opportunities for improvement
Define and track success metrics tied to engagement, acquisition, and patient outcomes
Support go-to-market efforts, collaborating with commercial teams to position new features and capabilities
Maintain close understanding of pharmaceutical manufacturer compliance, data-handling considerations, and operational workflows inherent to the patient-support landscape
Qualification
Required
3–6 years of product management experience in healthcare, digital platforms, or similarly complex environments
Strong grasp of the software development lifecycle, including writing epics, shaping sprint plans, and collaborating closely with engineering throughout delivery
Working knowledge of data-transfer methods such as REST APIs and SFTP—enough to reason about integrations, dependencies, and technical constraints
Demonstrated ability to use AI tools to accelerate product work: rapid prototyping, distilling user and market insights, organizing research, and improving execution
Proven skill in translating user behavior, operational nuance, and partner feedback into clear product requirements
Comfortable navigating ambiguity and creating structured paths forward in fast-moving environments
Excellent communication and stakeholder management, with the ability to align cross-functional teams around a shared vision
A patient-first approach, grounded in understanding how real people interact with support programs and digital tools
Preferred
Experience with tools such as Claude Code, GPT-based analysis, and Figma workflows is a plus
Benefits
Competitive salary and equity package.
Unlimited and flexible PTO.
Extensive benefits package: Medical, Dental, and Vision insurance covered at 100%.
Paid maternity and paternity leave.
Optional 401k match up to 4%.
Great office location and setup, inclusive of paid downtown parking and lunch everyday you're in the office.
Company
Blue Heron Capital
Blue Heron Capital invests in small-cap growth equity companies in healthcare and tech-enabled business services.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Gordon Crenshaw
Partner
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