Sage Care · 1 month ago
AI Launch Specialist
Palo Alto, CA
Full-time
Hybrid
Senior Level
7+ years expSage Care is a fast-growing Series A healthcare technology startup focused on transforming healthcare through AI solutions. The AI Launch Specialist will lead the implementation of their platform, managing relationships with health systems and ensuring successful deployment at scale.
Artificial Intelligence (AI)Health CareHospitalMedical
Responsibilities
Own end-to-end customer implementation from kickoff through go-live and early adoption
Architect and continuously improve implementation frameworks, playbooks, timelines, and best practices
Serve as the strategic partner to customers during onboarding, aligning product capabilities with clinical/workflow needs
Lead technical implementation efforts including integrations, data mapping, and configuration in collaboration with Product/Engineering
Establish and manage rollout plans, training programs, and measurable success criteria
Identify risks, manage escalations, and ensure strong cross-functional communication
Create repeatable processes that support scaling from a handful of customers to dozens
Set quality standards and develop tools to improve consistency and efficiency
Develop trusted relationships with clinical, operational, and technical stakeholders at customer organizations
Act as a subject matter expert on workflow redesign, change management, and clinical adoption of AI solutions
Translate customer insights into product requirements, feature requests, and roadmap priorities
Implement KPIs and dashboards to track implementation timelines, satisfaction, adoption, and ROI
Design scalable processes for integrations, data ingestion pipelines, and environment configuration
Drive continuous improvement and operational rigor as the company grows
Evaluate and implement tools for project management, training, and analytics
Strong communication skills are critical in engaging with partners to uncover their pain points and translate them into clear, actionable solutions
Collaborate with partners to brainstorm and develop solutions to their challenges, ensuring alignment with their business goals and technical requirements
Work closely with Product and Engineering teams to relay partner feedback, influencing product improvements and ensuring alignment with partner needs
Qualification
Required
7–12+ years of experience in implementation, professional services, operations, or deployment roles
Strong background in healthcare (providers, payers, home health, senior care, or digital health vendors)
Comfortable bridging business, clinical, and technical domains
Proven track record of implementing complex SaaS or AI-based solutions
Excellent communication and stakeholder management skills at all levels—from end users to C-suite
A builder mindset: excited to create processes, define metrics, and scale a function from scratch
Preferred
Experience in AI/ML or automation workflows
Background working with EHR systems (Epic, Cerner, PointClickCare, eClinicalWorks, etc.)
Previous experience in professional services, solutions engineering, or customer success
Company
Sage Care
Sage Care uses AI to automate patient triage, optimize doctor-patient matching, and improve appointment efficiency.
2-10 employees
H1B Sponsorship
Sage Care has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
Funding
Current Stage
Early StageTotal Funding
$20MKey Investors
Yosemite
2025-10-17Series Unknown· $20M
2024-04-08Seed
Recent News
2025-10-27
thesaasnews.com
2025-10-20
2025-10-20
Company data provided by crunchbase