University of New Hampshire · 1 day ago
Emergency Communication Specialist
Durham, NH
Full-time
Onsite
New Grad, Entry Level
$16.05/hr - $26.37/hrThe University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. They are seeking an Emergency Communication Specialist who will make critical decisions impacting the safety of faculty, staff, students, and the public, while managing emergency communications and coordinating responses from various emergency services.
Professional ServicesTraining
Responsibilities
As a multi-jurisdictional, 24-hour, year-round emergency and non-emergency and state-designated 911 emergency communications center, answers and screens incoming telephone calls from victims, witnesses, suspects, staff, students, parents, members of the public, local law enforcement agencies, and other government and non-government entities. Evaluates phone calls in a timely manner, accurately questioning callers to elicit information necessary to establish the location, nature, degree of severity, priority, and any responder safety risks. Ability to manage stressful situations and maintain composure under pressure, and effectively communicating and ability to de-escalate tense situations. Experience in problem-solving under pressure, utilizing strong analytical and decision-making skills. Respond to phone, text, e-mail, and walk-in requests from the public and serve as a resource to the public for community services and referrals. Answer calls for assistance on our Durham, Manchester and Concord campuses. Operate multi-channel two-way radio consoles to both monitor and facilitate communications between law enforcement, campus service/security officers, fire, medical, emergency management, parking and transportation services, and USNH institutions. Monitors simultaneous transmissions from multiple frequencies while accurately keeping a record of times and pertinent transmissions. Emergency communications specialists must conduct themselves in a professional and appropriate manner in accordance with UNH/USNH and police department policy and mission. (50%)
Prepare and send emergency notifications to the campus communities regarding Clery’s reportable crimes, in-progress threats, and severe impending weather, traffic advisories, or any other hazardous situation. Makes campus-wide notifications for campus closures related to weather events or other urgent situations using RAVE Mobile Safety application. Activates the Whelen Outdoor siren system as appropriate. Monitors panic/burglar alarms, fire alarms, service alarms, and temperature alarms for all UNH-owned or leased property, and other USNH institutions as requested. Participates and assists in investigations by utilizing surveillance cameras, open-source social media databases, and other resources to identify suspects, victims, and witnesses. Summarizes information for broadcasting using clear, concise, and appropriate language in an organized, complete and accurate manner. (20%)
Confidentially handles sensitive and legally protected information. Queries National Crime Information Center (NCIC), Department of Motor Vehicles (DMV), National Law Enforcement Telecommunications System (NLETS) and other local, state, and national computer databases to determine the status of vehicles, persons, and property, and determine the existence of wants and warrants; accesses computer systems to provide information to and request information from other agencies. Validates criminal history, warrant, and article entries of colleagues in accordance with Criminal Justice Information Services (CJIS) security policy. Accurately track, monitor, and document sworn and civilian personnel movement, activities, and status in the Computer Aided Dispatch (CAD) software. Performs informational searches in the public safety CAD system and other public safety-sensitive, PII sensitive, and public databases upon request. Access to these systems requires trainings and certifications, as well as continuing education and testing to maintain certifications. (20%)
Facilitate and document non-emergency requests for assistance from the public. Maintain up-to-date information regarding campus and non-campus events that may impact resources, traffic, and/or normal activity. Serves as the main point-of-contact after-hours and on weekends, and campus closures for all university-related inquires. Keeps abreast and complies with all Communications Center guidelines, directives, announcements, special orders, policies, and procedures. (10%)
Qualification
Required
High School Diploma or equivalent
Must possess a valid driver's license
Knowledge of Federal/State/County/Municipal or Campus Law Enforcement Agency public safety communication center policies, practices, technology and methodology
Knowledge of map, chart, diagram, blueprint reading
Involves organizing and operating multiple advanced technology and software applications with a high-level of efficiency, accuracy, pressure and extreme stress to effectively make sound decisions while handling multiple and differing tasks simultaneously
Demonstrated ability to react responsively in emergency situations
Excellent oral and written communication skills
Computer handling, typing/keyboarding
Ability to multi-task to a high degree of efficiency and prioritization using multiple forms of technology including multiple computers, phones, radios and/or security & fire alarm monitoring systems simultaneously
Strong communications skills with the ability to read, write and comprehend the English language, including correct spelling and grammar
Ability to take direction and follow oral and written instructions
Ability to deal tactfully and professionally with others
No criminal record other than minor motor vehicle violations
No credibility issues that would impact testimony in court, civil or administrative hearings
Must successfully complete a written examination, interview(s), background investigation, psychological & polygraph examinations, as well as medical exam to include hearing, sight, speech, and sufficient strength and physical dexterity to perform duties and responsibilities of the job
Preferred
State Police Online Telecommunications (SPOTS) Certification
CJIS Security Training
ICS100 and ICS200
Benefits
USNH Employee Benefits
Company
University of New Hampshire
The University of New Hampshire is the state’s public research university, providing comprehensive, high-quality undergraduate programs and graduate programs of distinction.
Founded in 1866
1001-5000 employees
H1B Sponsorship
University of New Hampshire has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (34)
2023 (21)
2022 (26)
2021 (18)
2020 (13)
Funding
Current Stage
Late StageTotal Funding
$0.12MKey Investors
U.S. Small Business Administration
2024-01-02Grant
2022-11-04Grant
2021-08-23Grant
Leadership Team
Adrianna Lamparelli
Program Manager for Campus Partnerships
Andrew Stockman
Chief Information Security Officer
Recent News
2025-06-02
Providence Business News
2025-06-01
2025-05-28
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