On-Shelf Marketing Group - Cincinnati · 1 month ago
Claims Administrator (Broker - CPG Industry)
West Chester, OH
Full-time
Onsite
Entry Level
1+ years expOn Shelf Marketing Group (OSMG) is a Faith Based Full-Service Broker specializing in Kroger and Best-In-Market National Representation. The Claims Administrator is responsible for validating and clearing claims against promotional offers, analyzing claims for validity, and ensuring compliance with company policies while providing high-quality service to clients.
Food & Beverages
Responsibilities
To treat your word as your vow by always doing what you say you will do when you say you will do it
To always represent OSMG Marketing Group in an ethical and professional manner
To exceed company, customer, and principal assigned performance objectives
Create, develop & distribute claims clearing processes
Processes claims for key complex customers (Kroger) and assists in onboarding new clients
Uses advanced problem solving and analytical skills to research problem claims and assess the reason they cannot be completed
Works with sales manager, clients, customers, and the management team to identify the root cause and resolve claims issues to increase quality, efficiency and prevent future errors
Maintains a high level of proficiency in OSMG, client and customer systems, policies, and procedures
Makes the final decision on claims validity for assigned claims
Clears valid claims correctly and in accordance with OSMG and client policies and procedures
Meets or exceeds OSMG and client financial goals
Achieves a level of productivity that meets or exceeds expectation
Processes claims in the priority order established by the management team
Insures that assigned claims are supported by financially compliant documentation
Proactively manages work to meet client and customer deadlines
Effectively communicates with internal and external customers and clients on a regular basis to build relationships and provide value added services and solutions
Ask for assistance from the management team on issues with complex claims, claims associates, clients, and internal/external customers
Reconciles our records with the clients to ensure that all assigned claims are entered and in process
Reports and provides solutions for operational obstacles that delay work completion
Other duties as assigned
Qualification
Required
Ability to make everyone feel respected and appreciated
Ability to take ownership of assigned business
Ability to help team members when needed
Ability to anticipate needs, prioritize, plan, and organize workload
Ability to negotiate 'win-win' situations for our customers and principals
Ability to use on a proficient level various Microsoft Office Products (i.e., Excel, PowerPoint, Word, etc.)
Ability to give presentations to customers and principals
Loyal
Honest
Patient
Morally Sound
Highly Motivated
Effective Under Pressure
Well Organized and Administratively Thorough
Creative
Effective Communicator
Great Listener
Knowledgeable and Experienced
Exceptional Interpersonal Skills
Accepts accountability for job performance; proactively informs other's problems that limit the ability to meet expectations
Accepts change as a normal part of doing business, maintains a positive attitude and exhibits constructive work behaviors during periods of transition
Meets work and attendance expectations; informs others in advance when commitments cannot be fulfilled
Actively supports organizational goals and values; aligns actions around organizational goals; gives priority to organizational needs and concerns when making decisions
Takes a reasoned logical approach in making judgments and decisions, carefully reviews available facts and information before reaching any conclusions
Identifies and gathers relevant information, consults the right people, and asks the right questions in each situation
Demonstrates disciplined thinking that is clear, unbiased, analytical, and informed by evidence
Effectively communicates with others
Must be able to operate a calculator, computer, printer, fax machine, telephone, copier, and shredder
Must be proficient in excel and Microsoft Office
Preferred
One year claims experience preferred
Food brokerage experience and/or clients' experience in sales administration is strongly preferred
Company
On-Shelf Marketing Group - Cincinnati
On-Shelf Marketing Group is a national provider of Retail, Data Analysis, and Sales Support for suppliers doing business with the world's largest retailer.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase