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Markel · 3 months ago

Underwriting Support Specialist: Primary Casualty

Richmond, VA

Full-time

Onsite

Mid Level

3+ years exp

Markel is a Fortune 500 company that operates globally in insurance and investment operations. The Underwriting Support Specialist will serve as an integral member of the underwriting team, providing client servicing and managing workflow to ensure timely and accurate processing of transactions.

Insurance

No H1B

Responsibilities

Serve as point of contact for agents/brokers by gathering information on behalf of the underwriters, answering questions, resolving low complexity issues, facilitating overall serving of accounts and processing business transactions not requiring review/signoff by an underwriter

Take necessary measures to obtain information needed to finalize inquiries/transactions and maintain a suspense and follow-up system for outstanding underwriting items

Ensure accuracy of information inputted into all appropriate systems and verify that all necessary documentation is in the file

Routinely communicate with team members, agents/brokers and other key business partners to research and gather necessary information to review, analyze and complete transactions

Utilize and adhere to internal guidelines, procedures and service standards to ensure that all assigned work/transactions are processed in a timely manner (yet accurately) and meet compliance standards

Participate in problem solving activities to define problems, identify root causes, design and test solutions, implement solutions, and utilizes continuous improvement methodologies to improve processes & procedures in an effort to work more efficiently & effectively and permanently eliminate problems

Under Underwriter direction, attached appropriate forms and makes policy changes as requested

Establish, support, and maintain effective relationships and/or regular contact with clients and build strong relationships with employees across the organization

Participate in special projects and other duties as assigned to assure efficient operation of the team, customer needs are met, and business results are achieved

Qualification

Underwriting support experienceCasualty insurance knowledgeAINS designation willingnessMS Word proficiencyMS Excel proficiencyMulti-tasking abilityOral communication skillsWritten communication skillsOrganizational skillsAttention to detailTeamwork abilityIndependent work ability