Boston Water & Sewer Commission · 1 month ago
Manager of Billing & Adjustments
Boston, MA
Full-time
Onsite
Mid, Senior Level
5+ years expBoston Water & Sewer Commission is responsible for the operations of water and sewer services in Boston. The Manager of Billing & Adjustments oversees the billing, adjustment, and liens department, ensuring efficient operations and resolving complex billing issues.
Food and Beverage
Responsibilities
Manages the day to day operations of the billing, adjustment and liens department
Analyzes complex billing issues and resolves problems
Reviews and approves adjustments and abatements that are over $2,000
Oversees the construction billing bypass process with the Engineering Customer Service and Revenue and Audit departments
Manually calculates and inputs consumption on accounts that are on bypass
Develops goals and objectives to improve the billing, adjustment and liens operations
Monitors and tracks individual and department performance
Prepares monthly management report
Oversees the General Service Application Process
Places new accounts in proper billing cycle and ensures that all miscellaneous billing codes are in or removed from system, i.e., fire pipe, grease trap, cross connection, etc
Previews all GSA’s; ensures all tasks are completed and closes GSA’s
Conducts final review of process
Inactivates accounts that are cut and capped
Reviews and inputs steam consumption provided by vendors into the billing system
Performs similar or related work as required, directed or as situation dictates
Coordinate with neighboring communities to obtain readings for billing
Qualification
Required
Employees must be Boston residents on their date of hire and for the duration of their employment subject to BWSC policies and collective bargaining agreements
Associate's Degree in Business, Accounting or other Finance discipline required
Five to seven (5 - 7) years of demonstrated supervisory/managerial experience in billing, accounting or related environment
Any equivalent combination of education, training and experience
Extensive knowledge of finance and personal computer systems
Knowledge of all related laws, rules, and regulations
Working knowledge of computer applications for financial and statistical processes
Ability to apply principles of logical or scientific thinking to define problems in order to collect data, establish facts and draw conclusions
Ability to interpret an extensive variety of technical instructions in mathematical form
Ability to apply mathematical operations to frequency distributions and validity tests
Ability to communicate effectively orally and in writing
Strong interpersonal and organizational skills
Excellent written and verbal communication skills
Proficient computer skills in operating computers and utilizing appropriate software applications
Strong aptitude for numbers and details
Ability to view computer screens, work with details for extended periods of time, operate standard office equipment and move throughout the office
May move objects weighing up to 10 pounds
Must be able to convey information to customers, supervisor and other employees
Performs responsible work which involves the exercise of independent judgment and initiative in administering and directing various activities
Performs all work within the established guidelines of state, federal and Commission regulations
Work is performed under the direction of the Deputy Director of Revenue
Supervises a division of professionals and technical staff
Work is performed primarily under typical office conditions
The noise level is moderately noisy
Operates computer, telephone, facsimile machine, copier, calculator and other standard office equipment
Employee has contact primarily with Commission staff and departments
Contacts are by telephone, in writing, and involve an information exchange dialogue
Errors could result in financial and/or legal repercussions
Preferred
Bachelor's Degree preferred
Company
Boston Water & Sewer Commission
Boston is home to New England’s oldest and largest water and sewer systems, which are owned, maintained and operated by BWSC.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase