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Insurance Office of America · 4 hours ago

Commercial Lines Account Manager - Producer Operations Team (Fully Remote)

United States

Full-time

Remote

Mid Level

$70K/yr - $90K/yr

3+ years exp

Insurance Office of America is seeking an Account Manager for their Producer Operations Team to provide support to new producers and assist other account teams. The role involves managing a book of business, ensuring account retention, and coordinating customer service activities while resolving complex issues.

Insurance

Responsibilities

Maintain technical competence and industry expertise

Direct daily activities of the account management team

Handle customer service requests, policy administration, billing, claims, and coverage analysis

Manage policy expirations and renewals

Conduct client research, prepare submissions, negotiate coverages, and present proposals

Monitor reports and take action on delinquent accounts, collecting outstanding balances

Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness

Monitor and maintain activity/suspense to ensure timely completion

Maintain frequent, transparent communication with the account team regarding workload status and any issues

Deliver excellent service, proactively anticipate needs, and respond quickly to service requests

Stay updated on company policies and procedures

Seek and adopt best practices to improve individual and team performance

Demonstrate integrity and leadership

Qualification

Account management experienceProperty & casualty licensingInsurance brokerage knowledgeAnalytical skillsCustomer service skillsMS Office proficiencyMultitasking skillsCommunication skillsOrganizational skillsProblem-solving skillsDecision-making skills