Aristocrat · 8 hours ago
Senior Director, Commercial & Customer Platforms
Las Vegas, NV
Full-time
Onsite
Director/Executive
$228K/yr - $423K/yr
10+ years expAristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. The Senior Director, Commercial & Customer Platforms is responsible for leading multi-disciplinary teams and steering platforms that power the company’s customer and commercial operations at an enterprise scale, primarily focusing on CRM and data integration strategies.
Gambling & Casinos
No H1B
Responsibilities
Identify technology choices to enable modern CRM, CPQ, marketing automation, and field service environments that support Aristocrat’s vision for customer engagement, quote-to-order pipeline, sales operations, and field service automation
Implement quality throughout the data engineering and integration lifecycle with clear measures, important metrics, and executive dashboards
Guide the IT organization toward commercial transformation goals, aligning roadmap, resources, and outcomes
Identify suitable projects and initiatives; guide them from ideation through delivery, meeting scope, schedule, and budget with measurable, high-quality outcomes
Oversee projects and programs across the nine PMBOK knowledge areas: integration, scope, schedule, cost/budget, quality, resources, communications, risk, and procurement
Review and approve key project documents (e.g., charter, project plan, risk register/response plan, communications plan); design and guide activities (requirements, design reviews, governance meetings)
Exhibit proficiency in delivery/engineering methodologies (Agile, SAFe, Lean/Six Sigma); drive continuous improvement
Run collaborator forums and team ceremonies to build transparent status, risks, dependencies, and constraints
Proactively identify and manage risks, including mitigation, remediation, and contingency strategies
Engage and influence project teams, business leaders, and executives with clear decision framing and trade-offs
Recruit, manage, and develop the Global Commercial Engineering managers and staff; build succession and capability pipelines
Stay up to date with enterprise application guidelines; maintain relevant professional certifications
Build a highly engaged, technically excellent engineering organization aligned to business outcomes
Develop team and engineering processes for efficiency, effectiveness, and quality; define and supervise operating metrics
Achieve department goals by planning and evaluating activities and creating growth opportunities for the team
Lead programs/projects using best-practice methodologies with culturally appropriate approaches to reach desired end states
Partner closely with IT business partners to translate requirements, validate scope, and reassess approach as new information emerges
Design, implement, and continuously improve processes and procedures across delivery and operations
Drive operational excellence to improve performance, enhance value, reduce waste, streamline processes, and lower costs/errors/defects, improving important metrics
Qualification
Required
At least five years of experience leading engineering teams at a senior level, manager level or higher, with a minimum of five years of driving a Salesforce delivery organization
At least ten years of experience in engineering in SAAS delivery projects, huge plus to have Salesforce experience, with recent experience directly supervising a staff of 10+ engineers/BAs/system admins/Data analysts
Proven success in guiding innovation and deploying new technologies
Demonstrated expertise in deploying Field Service, CRM, CPQ, and Marketing applications
Strong communication skills – verbal and written, with proficiency in the MS Office suite
Collaborative leader with high emotional intelligence and a high learning agility for the technical domain
Willing to travel on project assignments, as needed (25%)
Preferred
Bachelor's degree preferred in business administration, communications, computer science, project management, engineering; an advanced degree is preferred
Experience with Microsoft Dynamics 365 is a plus
Benefits
Health, dental, and vision insurance
Paid time off
401(k) plan with employer matching
Company
Aristocrat
Aristocrat Leisure Limited (Aristocrat) is a global entertainment and content creation company powered by technology to deliver world-leading casino and mobile games.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Sydnee Vieira
Global Sr. People & Culture Business Partner
Company data provided by crunchbase