Apply on Employer Site

VNS Health · 1 day ago

Patient Care Specialist, Hospice Home Care (Hybrid) - R012300

Staten Island, NY

Full-time

Hybrid

Mid Level

$20.98/hr - $26.23/hr

3+ years exp

VNS Health is a healthcare organization focused on providing exemplary customer service in hospice home care. The Patient Care Specialist is responsible for coordinating patient care, managing scheduling issues, and ensuring compliance with regulatory requirements, while also acting as a liaison between families, patients, and the hospice team.

CharityHealth CareHome Health CareNon Profit

Responsibilities

Participates in the hospice queue for incoming call management

Ensures patient care management and navigation of supply, DME and pharmacy needs as needed

Serves as a liaison between the Intake Team and the Hospice Team Clinical Manager

Coordinates with families, patients, and clinicians to ensure compliance and high level of satisfaction

Communicates with patients notifying them of scheduled appointments or changes in appointments as needed

Manages IDG Meetings, including preparation, driving the meeting and closure in alignment with regulations

Acts as a resource to patients, families, vendors and field clinicians

Identifies problems and potential problem situations and manages them. Escalates clinical concerns to Hospice management or designee as they become evident

Responsible for compliance oversight of clinician’s calendars during times worked

Responsible for ensuring compliance with the Plan of Care for frequency, IDG and comprehensive assessments occur as per regulations

Responsible for building workflow and job processes related to non-clinical workflows and daily tasks

Provides support to clinicians by assisting them in obtaining resources for themselves or their patients as needed

Participates in total quality improvement process for both agency and self. Accepts and utilizes supervision constructively in order to enhance the quality of agency documentation and professional self-development. Provides feedback (both positive and areas for opportunity) in appropriate manner focusing on performance improvement hospice

Knowledge of VNS Health policies and procedures, programs and services, and represents VNS Health Hospice in a positive, professional manner

Referral management on weekends and as needed

Identifies problems and potential problem situations and manages them appropriately. Escalates clinical concerns to management of After Hours or designee as they become evident

Participates in special projects and performs other duties as assigned

Qualification

Hospice regulations knowledgeHCHB proficiencyHealthcare experienceCustomer service skillsBi-lingualMedical Assistant experienceMulti-tasking abilityOrganizational skillsRelationship buildingProblem-solving skills

Required

A minimum of three years of healthcare experience, with (1) year of hospice specific experience with strong knowledge base in hospice regulations required