Revel Staffing ยท 1 month ago
IT Service Desk Technician
Pleasant Prairie, Wisconsin, United States
Full-time
Onsite
Mid Level
$30/hr - $40/hr
3+ years expRevel Staffing is a leading North American distributor seeking an IT Service Desk Technician to support a high-volume e-commerce and distribution environment. The role involves providing first-line support, managing incident tickets, and supporting IT operations to ensure critical systems run smoothly.
Staffing & Recruiting
Responsibilities
Provide first-line support and troubleshooting for desktop, laptop, and data-center hardware/software issues
Create and manage incident tickets, escalating to the appropriate support groups as needed
Lead or assist with major IT incident management to quickly resolve business-impacting issues
Support IT operations such as system saves/restores, AS400 IPLs, server reboots, off-site tape storage, and report generation/distribution
Conduct user account setup, security maintenance, and systems monitoring
Qualification
Required
High school diploma or equivalent
3+ years of IT service desk or data-center operations experience
DataClear Certification (or equivalent recognized data-security credential) required
Proficiency with ITIL-compliant service management platforms
Experience in incident, change, and problem management across multi-location data centers
Preferred
Bachelor's degree preferred
ServiceNow preferred
Benefits
Complete health insurance
401(k) with 6% employer match starting day one
Multiple bonus programs
Paid holidays
Generous paid time off
Tuition assistance for professional continuing education
Company
Revel Staffing
Built from the ground up with industry experts, Revel Staffing is here to help with all of your talent needs.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase