Apply on Employer Site

Vyve Broadband · 1 month ago

Commercial Retention Representative

United States

Full-time

Remote

Mid Level

Vyve Broadband is a leading broadband Internet provider serving largely non-urban communities. The Commercial Retention Representative is responsible for increasing commercial revenue by reducing churn, managing customer contracts, and ensuring customer satisfaction through effective communication and service management.

Telecommunications

Responsibilities

Handle and identify Business Solutions opportunities for customer’s that are not on contract and have contracts that will be expiring

Assist with customer care for Business customers to include account maintenance, account renewals, review contract status and updates

Demonstrate full understanding of current marketing campaigns, products, offerings and have the ability to communicate them clearly to customers

Communicate sales activities, reports, and results as requested by Management

Effectively communicate product and service information, feature functionality, billing procedures, and equipment usage to each customer

Monitor and manage past due accounts

Attempt to retain or renew customers seeking disconnect, downgrade, or changes to service through examining the needs of customers as they pertain to Vyve products/services

Frequent and regular communication with management team

Manage and develop customers through Salesforce Sales Cloud