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Chipply · 1 month ago

Director of Revenue

New Berlin, Wisconsin, United States

Full-time

Hybrid

Director/Executive

Chipply is the industry’s preferred web store platform that empowers team dealers, custom apparel decorators, and corporate suppliers to efficiently launch online stores. The Director of Revenue will guide the Sales team in acquiring and growing customers, ensuring effective execution of sales strategies to achieve revenue goals.

E-CommerceE-Commerce PlatformsSoftware

Responsibilities

Manage the customer journey, including operationalizing strategies, creating better cross-functional collaboration, and owning the productivity model (i.e., leads/customers/sales reps need to achieve revenue targets) with the end goal of improving the speed, conversion rates, and revenue realized from each step in the journey (lead to customer advocate)

Architect the go-to-market process, hire, coach, and motivate the team, implement the plan and related systems/processes, and hold the team accountable for the results

Create data definitions across the customer journey and ensure that all teams use the same, valid data to make informed decisions

Optimize all revenue streams, including growing new logo sales and account growth/expansion (i.e., increased GMV processed through Chipply)

Partner with the Executive Team to drive effective forecasting processes and align the go-to-market teams to broader financial objectives

Leverage internal and external data to identify trends/opportunities and translate them into actionable guidance to accelerate growth

Collaborate with the product team to define requirements needed to execute on growth objectives

Partner with Marketing to create timely and effective demand generation and customer marketing messaging

Reinforce a strong customer-centric culture across all go-to-market teams and provide strategic support in helping the team leverage our strong customer relationships into new business (e.g., referrals)

Travel as necessary for trade shows, sales events, or customer meetings (estimated 5-10% of time)

Create and deliver on annual sales targets (e.g., new logos added; increased GMV) by managing and coaching a team of Sales Representatives and Account Managers

Develop a precise and repeatable approach/process for creating new leads, qualifying them, and converting them into customers

Help define and refine the “Chipply best practices for group sales” framework and support the tracking and operationalization of these best practices for our customers

Document and streamline the onboarding process for new customers (and future new sales reps) to decrease ‘time to value’ and reduce churn

Refine and enhance the support team’s processes, strategies, and systems to maintain Chipply's reputation as a leader in customer satisfaction

Qualification

Sales strategy developmentCustomer journey managementRevenue optimizationData analysisTeam leadershipCustomer-centric cultureCoachingCollaboration with marketingMentoring