PetVet Care Centers · 1 month ago
Client Service Supervisor
Clarksville, TN
Full-time
Onsite
Mid LevelPetVet Care Centers is dedicated to improving the lives of animals and people through exceptional care. The Client Service Supervisor is responsible for overseeing receptionists, ensuring efficient client interactions, managing payments, and addressing client concerns while maintaining a culture of care.
Health CareMedicalPet
Responsibilities
Supervise receptionists, including hiring, firing, and evaluating performance, reviewing time reporting, enforcing company policies and communicating new practices and policies regarding reception duties
Schedule receptionists according to staffing needs, serving as a receptionist, as needed
Receive client complaints and concerns regarding reception, escalating issues to Hospital Manager, as needed
Maintains specialist (non-emergency doctors) scheduling information and changes
Count cash and/or balance daily transactions, balance cash drawer and make change, as needed
Process refunds, returns, and credits, as needed by location
Organizes and processes all payment plans and held checks, as needed by location, obtaining approvals as necessary
Bi-monthly billing statements and collections as well as end-of-month closing reports, as required by location
Serve as back-up to Hospital Manager for maintenance or building issue resolution
Other duties as assigned by Manager
Qualification
Required
High School diploma or equivalent
Veterinary environment, terminology, and protocols
Working in a team environment
Customer Service
Handling multiple tasks and priorities
Multi-line telephone systems
Organization skills
Attention to detail
Verbal and written communication skills
Supervisory and staff scheduling skills
Basic math skills
Properly handling and accounting for cash and client payments
Good interpersonal skills
Benefits
Medical, dental, and vision insurance
Paid Parental Leave (birth, adoption, foster)
401(k) with discretionary contribution
Team Member Pet Discounts
Emotional wellbeing support — including Calm app access and 24/7 EAP
CE stipends and career development resources
Grant Circle — a relief fund for team members facing personal hardship
Local hospital culture backed by national resources
Company
PetVet Care Centers
PetVet Care Centers is an operator of specialty and general practice animal hospitals in the United States.
Founded in 2012
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$675MKey Investors
Golub Capital
2017-12-27Acquired
2017-06-13Debt Financing· $675M
Leadership Team
Tony DiPippa
Chief Financial Officer
Anthony Loomis
Chief Medical Officer
Recent News
2025-03-04
Company data provided by crunchbase